Business Application Engineer

Genmab is focused on the creation and development of innovative and differentiated antibody products, with the aim of improving the lives of cancer patients. 

Responsibility to support and maintain critical business IT applications in production environment and compliance with applicable procedures and regulatory requirements. If this sounds like you, Genmab might have your dream job as Business Application Engineer , based in Utrecht
 

Your role at Genmab

The Business Applications Engineer will be part of the Business Application Management (BAM) team within the Global IT department, based out of Utrecht, Netherlands. In this role, you will collaborate with both internal and external stakeholders to ensure continued steady state operations of such business applications. That is what it means to work as Business Applications Engineer at Genmab. We are currently in a growing phase. That is where you come in in this new role and where you will realize our growth ambitions. You proactively work with Genmab stakeholders, you will implement new applications and technology platforms. You will ensure that they work seamlessly and create new functionality to suit business needs from the labs to the offices. In general, you will:

Serve as a technical lead for multiple IT applications (i.e., R&D software applications such as LIMS LabVantage, ELN, SDMS, etc.). Must possess a strong ability to balance structure & discipline with agility in the support of solutionsAbility to triage, process, communicate, escalate, and resolve assigned application-related tickets using Service Now or similar solution(s)Responsible for managing day-to-day user cases, including (but not limited to) new user requests, resolution of systems issues, and troubleshooting of various business applicationsContribute to all phases of solution delivery and support: identification, evaluation, implementation, testing, and support to meet and exceed business requirementsStrong experience in liaising and managing third party vendor managed services where required to support the application portfolio and integration layer. Experience with KPI performance monitoring and SLA management across internal service desk and support vendorsInteract and partner with business users, infrastructure teams, and security/QA in the operation and maintenance of business applications across several business unitsKeep the application system landscape (ASL) up to dateAdvise, inform, and support the application system owners and super-users within Genmab and act as a first line of support for the business users for business application related issues or requestsWork within the GxP regulatory framework and update the relevant documentation following applicable departmental proceduresManage system maintenance logs, coordinate with the Change Manager/CAB and inform users about outages and planned maintenance windowsProvide periodic reports on tasks, monthly financial reports, and vendor issues/SLAs to the Business Application Management (BAM) LeadLead prioritization, categorization and remediation of any production deviations and CAPAsConduct root cause analysis, in collaboration with other cross-functional stakeholders to identify potential solutions to issues and to prevent future problems. Contribute to knowledge base articles, templates, reusable artifacts

This position reports into the Global Head of IT Business Application Management

Where you work

Your new workplace is our modern attractive office and a wonderful place to be, with everything you need at your disposal. During Covid 19 the Business Application Engineer will mainly operate from home and maybe sometimes from the Head Quarters in Utrecht

What we ask

A challenging international position lies in store for you. That is, of course, if you have the knowledge and experience to fill the role of Business Application Engineer. You are someone who is used to work in the fast-paced biotechnology environment and to manage international internal and external relationships. This means you can say you have extraordinary organizational skills to prioritize workload, deal with ambiguous situations and can easily manage multiple requests. You are someone who finds it easy to work with others and has a pleasant way in taking the lead. More specifically, we ask the following of you:

A scientific/technical degree level qualification (e.g. Engineering, Computer Science).Approximately 5 years’ experience coordinating application-based activities within a life science focused organizationDemonstrated history of successfully working with business users. Ability to effectively interpret a business problem into a technical solution and articulate it back to the business stakeholdersExperience of the Application Lifecycle Experience from initiation through to decommission for a broad range of business applicationsProven experience of agile management and DevOpsDemonstrated knowledge of the ITIL framework and working in a ticket/SLA based environment (ServiceNow, JIRA, Service Manager etc.)Experience working with GxP regulations, procedures. Particularly around change management, period reviews, internal auditsExtensive experience in both structured and agile SDLC methodologiesConceptual and analytical thinker; able to understand, analyze, and synthesize complex business and technology issues and strategiesYou have a passion for creating a flawless customer experienceA desire and drive for continuous learningYou have excellent English language skills in speaking and writing at a professional business level

And last but not least, as our new Business Application Engineer you are confident, mature, result driven, resourceful and above all a true team player. Integrity is a core value for you

Interested?
Please apply via clicking the button, we are very interested in your motivation as well, please accompany your CV with a motivation letter in your application

Would you like further information before applying? That’s quite understandable. Please send your question(s) to Miranda Barten, Talent Acquisition Manager at miba@genmab.com

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Genmab employees work with determination and with respect for each other, consistent with our core values, to achieve our common goals. We give individuals and teams the autonomy to drive development of innovative products and solutions, knowing that integrity is a core value throughout our company. Genmab will offer the successful application a challenging position, where the right candidate will have the opportunity to work with highly specialised people across functions in an informal, multicultural culture, all aiming to make a difference for cancer patients.

Teamwork and respect are central pillars of Genmab’s culture and we therefore ensure an inclusive, open, and supportive professional work environment across our international locations. We believe that fostering workplace diversity across social, educational, cultural, national, age and gender lines is a prerequisite for the continued success of the company. We are committed to diversity at all levels of the company and strive to recruit employees with the right skills and competences, regardless of gender, age, ethnicity, etc.

Please note that if you are applying for a position in the Netherlands; Genmab’s policy for all permanently budgeted hires in this location is to offer a temporary agreement for one year, followed by a contract for indefinite time regardless of seniority.