For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.
Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.
Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.
Job Title: Business Configuration Analyst Department: Information Services – Operations Competition: 86963 Internal/External: Internal/External Employment Type: Full Time Permanent Location: NB, NS, ONT- Remote Salary: Comprehensive Compensation Reports To: Team Leader
Business Configuration Analyst
For over 70 years, and across six provinces we've been a leading diversified health services partner for individuals, plan sponsors, plan advisors and governments across Canada. We are proud to be a not-for- profit organization committed to giving back to the communities where we live and work. We support the health and wellness of our employees and their families with various wellness programs and resources to support their personal and professional growth.
We're a team of 1,900 colleagues dedicated to collaboration, innovation, customer service, and committed to work-life balance, community involvement and career development which is why Medavie Blue Cross is recognized as a Top 100 Employer and one of Canada’s 10 Most Admired Corporate Cultures.
Common goals and collaboration, that’s what our team is all about, we offer:
A diverse team of colleagues with multiple fields of expertise
A stimulating and flexible working environment
Comprehensive health and dental plan that is 100% employer paid effective on your first day, providing wellness benefits, health resources and fitness center discounts
An organization where we encourage personal learning and growth
If getting involved in charitable causes is something you’re passionate about, we support and
offer plenty of opportunities to give back
As a not-for profit organization we are dedicated to our purpose, we are focused on health outcomes, not profit, both in our everyday work and we contribute the community.
As a Business Configuration Analyst, you will work with key business areas such as Sales, Implementation and IT, in the design of new benefit packages for configuration into the claims processing system. In addition to revision of the benefit packages.
You will:
Analyse benefit package requirements
Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration
Enter benefit data on claims processing systems according to approved benefit structure
As well, you will:
Set up new policies and revise existing policies, on applicable administrative systems
Perform all activities related to the onboarding and revisons of groups, within established accuracy and
efficiency performance targets; while working with multiple teams
Analyze & respond to general and complex inquiries from members, internal/external
stakeholders including brokers in a timely manner
Maintain and update workflow/tools with appropriate documentation.
Adhere to and interpret business processes in a timely manner;
Act as key contact for the to support daily decisions and to provide recommendations for operational efficiencies.
Troubleshoot all inquiries relating to Administration service issues;
Demonstrate exceptional customer service
What you need to succeed:
You have a post-secondary diploma or degree in business, computer science or related field; and/or equivalent experience (1-3 years)
You have been successful in previous roles as Business Analyst or Data Analyst, Data management, Query writing and optimization
You have experience with Discoverer, SQL, data analysis, PowerBI
You are a problem-solving master; you understand client needs and learn quickly how to get the best results
You are detailed oriented person, you like the little details with the big picture in mind
You are a good communicator – you are a clear, concise, and friendly but know how to communicate to different audiences such as clients, members and internal stakeholders.
You are customer oriented, innovative. You lead with ‘positivity;’ you are here to help
You are accountable for your work and our client’s experience
You provide excellent customer service
You are positive, collaborative and open to new ways of doing things
You enjoy learning and sharing your knowledge
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