At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

Our customer information group team is an “empowered team” that answers the customer seeking support for finding a perfect solution for their applications from our Dow portfolio.

Located in Terneuzen (NL) office – our team is passionate about helping customers in the region and collaborating closely with functional partners (Research & Development,

EH&S, Marketing & Sales, Technical, Customer Service, Logistics, etc.).

We help our customers find best fitting solution, by supporting their needs at an entry stage within customer journey – we do this by liasoning with different teams within Dow.

About you

At Dow we excel for our teams listen with intent of understanding. What does our customer mean & how can we to best meet their needs? What solutions can we provide? With modern tools and technologies and your excellent communication skills in German and English, you’ll be able to listen to their diverse perspectives, clear their doubts, coordinate their requests with our internal teams and find a solution to the customers’ questions. Every day you will feel motivated by overcoming obstacles and managing conflict to reach agreements.

Responsibilities

You drive the following tasks:

• Be an agent of change by promoting Dow’s reputation, by providing excellent customer service.

• Manage client contact - handle questions and requests of technical / regulatory/ sample / literature etc. from inbound calls/emails whilst giving the best customer service.

• Ensure that all customer enquiries are documented, in accordance with the performance and service standards

• Use business and process expertise to increase the service levels that we provide to the customers

• Be able to manage a complex workload with good judgment on activity prioritization.

• Able to work with different stakeholders/ partners in the organization: Product Stewards, Regulatory team, Sales and Customer Service

• Foster a collaborative environment within the team, focusing on amplifying learning, knowledge sharing, and continuous improvement

Qualifications

• Relevant Bachelor Degree (MBO 5 equivalent)

• Proven experience in customer service, support or relevant role on emails and telephone, including strong listening, verbal and written communication.

• Must be fluent in at least one Eastern European Language (preferably German) & English, capable to verbally communicate with customers and management.

• Commercial skills (ability to hear sales opportunities and to act upon it): Go getter attitude.

• Ability to operate computer systems with accuracy and efficiency (CRM, SAP, Microsoft Office)

• Resistance to stress and ability to prioritize

• Accurate

• Ability to adapt and implement new procedures as required to provide excellent customer service

• Ability to work on own and as part of a diverse, multicultural team in an International environment

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee: 

Join our team, we can make a difference together. 

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting .

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.