**Are you the friendly, organized powerhouse who loves making online spaces safer and more engaging? At team5pm x SAMY, we're searching for a Community Manager L'Oréal Benelux to ensure our communities run smoothly, users feel connected, and everyone has an awesome experience.**

**Community Manager SAMY L'Oréal Benelux**

As our Community Manager, you'll work at the heart of everything we do: from member approvals and campaign validations to smart, timely communication with our users. Your eye for detail and hands-on approach make you the go-to person for all things community.

**What you'll do:**

Your key focus? Creating a positive, welcoming, and responsive community for users and clients alike. Here's what your day-to-day might look like:

* Approve or disapprove new members in our community.

* Review and approve campaign submissions and screenshots for specific missions.

* Validate user profiles for individual campaigns.

* Manage direct messages (DMs) within a platform via the support account.

* Respond to and interact with posts and users, keeping engagement high.

* Handle technical questions from users and create back-office tickets when issues come up.

* Keep our inbox organized through smart and effective email management.

* You'll work closely with colleagues, escalate tech issues, and help create a place where creativity and trust go hand-in-hand.

**What are we looking for**

* You have 2 -- 4 years' experience managing online communities, social platforms, or working in support roles.

* You're totally comfortable diving into DMs, handling email, and using digital tools (bonus if you've used Lorealistar before!).

* You pick up new platforms and back-office tools fast, thanks to your previous work experience.

* You're friendly, approachable, and patient, even when users are having a tough day.

* You have a knack for spotting the details, but you always keep the bigger picture in mind.

* You're a strong communicator in Dutch, clear, concise, and open. And if you speak French as well, that's a fantastic bonus!

* You know how to keep calm and prioritize when requests pile up.

* You love working with a team, but you can absolutely handle your own workflow independently.