Director of Platforms Commercial Management
ABOUT LIBERTY GLOBAL
We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.
Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in innovative infrastructure, content and technology ventures.
With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.
We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.
Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.
Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence!
And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet
JOB PURPOSE
The purpose of this role as Director of Platforms Commercial Management will be to lead and manage the total Platforms commercials via Quartz deal. You will also have the following responsibilities :
KEY ACCOUNTABILITIES
- Leads and manages the total Platforms commercials via Quartz deal
- Responsible for Platforms charges management
- Responsible for leading services extension, termination and adjustments in alignment with PSM team
- Accountable for the Service Based Pricing (Base charges, Market charges and Customer charges).Services include: Entertainment, Connectivity, IT, B2B, Aorta, Cloud
- Accountable for SLAs monthly financial quantification/calculation
- Accountable for monthly service credits management
- Run pricing optimization across HW/SW/M&S/Labor
- Escalation Management (commercial topics)
- Run Commercial performance management
- Supervise the total Budget allocation & governance: Assuring budget requests are raised and released in time
- Document and PO compliance: Managing the Platforms Purchase to Pay process on a monthly basis
KNOWLEDGE & EXPERIENCEPREFERRED EDUCATION/ QUALIFICATIONS:
- Master’s degree in Telecommunications, Business Administration, Computer Science, IT, or equivalent
- Minimum alternate proven experience in large carrier Telco or Cable provider with International presence across Europe
SPECIFIC KNOWLEDGE & EXPERIENCE:
- Extensive experience in technical service delivery with consistent track record in Platforms cost management, dimensioning and/or platforms life cycle commercial managements: IT, Networks, Entertainment type of platforms
- Extensive experience with developing teams (direct & indirect) with strong record of people management in a technical environment and different cultural background, including communication, negotiation, conflict resolution skills
- Fundamental knowledge of IT and Networks standard methodologies
- Must be commercially aware and adept in P&L, budgeting, financial reporting, resource management
- Deep understanding and experience of technologies, supporting tools, platforms and solutions
- Expertise in driving operational efficiencies
- Experience of project management techniques including planning, resource allocation, prioritization and escalation
- Fluency in English both written and spoken and preferable 1 other European language
SKILLS & ABILITIES:
- Strong written and verbal communication skills, ability to form strong business relationships across multiple locations
- Customer relationship focus - establishes and maintains highly effective internal and external relationships
- Demonstrate strong influencing and persuading skills, excellent active listening skills , encourage colleagues and teams to change established processes and achieve improvements and best practice
- Good interpersonal skills, organizational and analytical skills, excellent active listening skills
- Great teammate with proven track record to work cross functionally to achieve goals and objectives
- Ability to coach, guide, manage and develop direct or indirect reports
- Ability to work independently and manage multiple priorities
- Ability to prioritize and re-prioritize workloads as situations change
- Co-creates and executes Strategy
- Implements on the T&I objectives as reflected in the company’s strategic objectives and the pillars of one promise, one plan, one company
- Surprises and delight our customers and innovates based on the needs of tomorrow
- Tenacious and steadfast in their drive for results. Striving to achieve simplicity for our customers and employees
- Works across our matrix/footprint to achieve the best outcome for the business, our customers, employees and shareholders
- Authentic, transparent and conscientious. Works hard to create a Winning Team
- Provide technical leadership within the area of responsibility and engender a collective sense of ownership for the associated roadmap. Provide a focal point for related project activity
- Ensures effective relationships are built and maintained with peers to contribute to the organisation
- Develop great customer relationships, is honest and fair and always accessible and approachable
- Lead by example and take considered and timely decisions
- Always looking for ways to improve things within the area of responsibility and related areas
- Show conviction and commitment to the goals of the team and the Liberty Global and In-Country brands, bringing the company vision to life
BENEFITS:
- Competitive salary + Bonus
- 25 days annual leave with the option to purchase 5 more
- Company pension contribution
- Subsidy on health insurance premium
- Free public transport subscription that can be used for both work and leisure travel on all modes of public transport, anywhere in the Netherlands.
- Hybrid Working
- Company Laptop, Mobile and Phone Subscription
- Free premium subscription to Calm – a renowned well-being & meditation app