### About the Role

This is the execution-focused half of a Forward Deployed Engineering function at a fintech startup building global business identity and onboarding infrastructure. You are the technical bridge between customers and the product team, owning implementations end-to-end, from scoping requirements to resolving integration issues in production. The work directly shapes how customers experience the platform and how the product evolves.

### What You'll Do

* Work directly with customers to help them successfully implement and adopt the platform.

* Act as the primary technical point of contact for integrations, onboarding, and product rollouts.

* Scope technical requirements early in the implementation cycle to set customers up for long-term success.

* Troubleshoot integration issues in production environments and guide customers toward scalable solutions.

* Collaborate with product, engineering, and growth teams to identify and reduce friction in implementation flows.

* Improve documentation, tooling, and internal processes to make future implementations faster and smoother.

### What We're Looking For

* 4 to 5 years of experience in customer-facing technical roles such as field engineering, solutions engineering, or technical implementation.

* Hands-on experience troubleshooting and resolving technical integration issues in production environments.

* Proficiency with Node.js, TypeScript, or JavaScript in production settings.

* Experience working with REST APIs, webhooks, or event-driven architectures.

* Familiarity with relational databases (PostgreSQL or similar) and data modeling for integrations.

* Experience scoping technical requirements and designing implementation approaches with customers.

* Strong written communication skills, including the ability to produce customer-facing API or implementation documentation.

* Experience working cross-functionally with product and engineering teams, influencing the roadmap based on customer feedback.

* **Strong domain knowledge in KYB, KYC, AML, or regulated onboarding is the most important signal for this role.** Candidates with a background as a Product Owner or Manager in fintech who led onboarding or KYC programs are also actively considered.

* Familiarity with containerization (Docker, Kubernetes), message queues (Kafka, RabbitMQ), or cloud platforms (AWS or similar) is a plus.

* Background in identity, payments, or fintech more broadly is advantageous.

* Must be available to work within a European timezone.

### Compensation \& Benefits

Base salary range: **EUR 93,000 to EUR 146,000**, determined by level. The company uses a published leveling system with no individual salary negotiation; everyone at the same level is paid the same. Visa sponsorship is not available.

### Location

Fully remote within European timezones. Amsterdam, Netherlands is the primary hub and being based there is a strong plus. The team gathers in person on a regular cadence.