Location: Utrecht or Central Netherlands
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The role:
In this role youll be a part of our technical service team in Benelux, providing technical support to our local customers. You will support customers across the Netherlands with a particular focus on the central region. Youll have an opportunity to develop your professional career in a highly professional environment with innovative equipment and solutions for industrial companies.
What youll do:
Perform corrective and curative interventions to ensure the fastest response time and "fix first time" behavior.
Perform pre-installations, installations and maintenance activity, ensuring SAP is completed correctly for all work.
Perform training, both internally and externally where needed and develop an internal program of product knowledge for sales and CRM teams as needed.
Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction.
Work in partnership with the sales teams to assist with sales revenue targets and revenue growth.
Travel around the assigned area. Occasional requirement to travel globally to attend training and meetings.
What you need to have:
At least 2-3 years experience in a similar role (field service engineer or maintenance engineer), having previously studied or gained working certification in mechanics, electronics, networking or software.
Expert knowledge of technical products, ideally similar to MIs product range.
Excellent communication skills, customer facing.
Ability to technically assess situations and issues, and proactively advise on solutions.
Ability to follow procedures and plan time effectively.
Ability to manage multiple tasks.
Available for few hotel nights (1 or 2 per week occasionally).
What we offer:
Great package including Bonus scheme
Company Car, Phone, Laptop
Monthly allowance
Sick Pay, Accident Insurance, Pension Plan
29 days holiday
Youll only be the right candidate if you are aligned to our values and culture:
Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people
If you believe you match our values and have the experience were looking for, then apply! We cant wait to hear from you.
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Work Arrangement : Remote
