Field Service Engineer SES BENL
Role Summary/Purpose
The Field Service Engineer SES BNL is a professional service provider in the hydrocarbon and petrochemical industry, focusing on chemical process water treatments. She or he provides on-site services at our major accounts in the Rotterdam - Antwerp axis.
Essential responsibilities
The following activities are a guideline; others can be part of the job scope:
Perform on-site chemical testing and program follow-up
Customer reporting/Data processing with the use of our InSight platform
First line trouble shooting for Cooling, Boiler, Water & Waste and Industrial process treatment applications
Frequent review of agreed Key Performance Indicators with the customer in close cooperation with the Account Manager
Execute Site Surveys, Equipment Start up and Commissioning
Management of Repairs/Maintenance/warrantee
Retain strong verbal and written contact with different levels within the customers organization
Minor assembly operations, as required
Project coordination
Support costing of contracts.
Follow and conduct technical trainings
Fulfill Piloting and Field trials when required
Participate in the local team meetings to share best practices
Comply with integrity and safety as required by Veolia and customers policies
Manage differentiating sales initiatives and execute our strategy
Report all work-related accidents, diseases, dangerous occurrences, near misses, incidents and damage to property.
Qualifications/Requirements
Service oriented, external focus
Chemical background
Taking initiative – driven by technical improvements
Team player and independent
Commercial feeling and interest
Good communication and computer skills
Good knowledge of local language & English is required
Strong flexibility and problem-solving skills
Competence with windows office software, Google Tools and Veolia IT tools is a must
Experience and/or interest in process and water treatment is a plus
What do we offer?
What do you offer?
• A B.Sc. or higher degree with a Chemical background.
• Fluency in Dutch and English, both verbal and written
• High competence with windows office software and Google tools (especially MS Excel/Google Sheets)
• Possession of driving license is required
Useful Skills or Abilities
• Service oriented and analytical
• Excellent presentation and accurate reporting skills
• Strong flexibility and problem-solving skills
• Excellent communication and interpersonal skills
• Industry knowledge would be an advantage
