Field Service engineer (South Netherlands)
Stryker is one of the world’s leading medical technology organizations – and our Field service Engineer position based in the area of South Netherlands is a great opportunity to join one of the World’s Best Workplaces in our mission of making healthcare better.
The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.
Travels will be frequent within these cities: Den Haag, Leiden, Rotterdam, Papendrecht, Barendrecht, Gouda, Leiden, Schiedam, Ridderkerk, Alphen aan de rijn, Dordrecht, Delft.
What we are looking for:
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
Essential duties & responsibilities:
Repair and check electronic / mechanical Stryker products
Complete annual check and calibration according to MDR on customer site
Utilize software and technological tools to maintain proper records, access technical
information
Assist the regulatory affairs department / customer to action product recalls, field safety
notices and field action notices
Fulfil Service contracts with planned maintenances
Delivery of technical Training to internal & external
Perform Installation of Stryker systems on customer site
Perform Software & Hardware Upgrades
Efficient and thorough documentation of service activities for internal and external reference
Ensure traceability of all field-based Stryker products through reporting tools
Provide technical support to Internal and external customers
Escalade opportunities and issues appropriate team meetings
Ensure excellent follow-up on all customer-initiated issues
Ensure service provided is invoiced if not under warranty
Scheduling of Customer visits in cooperation with Customer service
Your profile:
Educated to degree level in engineering medical electronics and camera technology or
equivalent, at least one of the following:
- Electrical / Electronic / Telecommunications / Mechanical / Software
- Medical Physics
- Technology Subjects
Up to 1 year experience in medical electronics, combined with good mechanical skills.
Up to 1 year experience in the hospital environment and health care work.
IT experience on administrative and technical level.
Experience and ability to build relationship with internal & external customers to drive brand
loyalty.
Must be capable of working in a varied range of scenarios including the workshop, hospitals, and
theatres.
Your skills:
Fluency in both spoken and written (technical and medical) English and local language
Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
Must have the ability to prioritize work and manage stress
Must possess unwavering ethics & integrity in a competitive and demanding work environment
Must have a service- and quality-oriented mindset
Ability to think independently, use sound judgment, prioritize, make quick decisions and problem-solve
Ability to communicate effectively and work both independently and as part of a team on assignments
Travels will be frequent within these cities: Den Haag, Leiden, Rotterdam, Papendrecht, Barendrecht, Gouda, Leiden, Schiedam, Ridderkerk, Alphen aan de rijn, Dordrecht, Delft.
The group
With revenues of more than $17 billion in 2021, more than 46,000 employees worldwide, a presence in 36 countries, and more than 40 years of continuous growth, Stryker Corporation is a global leader in the orthopedic and medical device markets. Stryker offers a wide range of products, including orthopedic devices, trauma and spine implants, micro-implants, ortho-biology products, electric motors, surgical navigation systems, endoscopy equipment, as well as carts and emergency room equipment.