First Line Support Engineer
Functieomschrijving
As a First Line Support Engineer, you will serve asthe central information hub for our service organization, playing akey role in providing technical support to ourcustomers.
- Lead our serviceorganization to prevent or mitigate customer issues by initiatingimprovements, sharing information and identifying structuralissues.
- Act as the primary point of contact forcustomer inquiries and system-related questions, especially for ourEBPG customers.
- Responds to customer inquiriesand coordinates additional activities using telephone and emailcommunication channels.
- Perform initialtroubleshooting, collect and document necessary information, andattempt to troubleshoot remotely ifpossible.
- Work closely with field serviceengineers, technical support team and other professionals to ensuretimely and satisfactory resolution ofissues.
- Coordinate on-site visits when remoteassistance/support is not possible, ensuring a structured approachand maximizing customer satisfaction.
- Takeresponsibility and ensure thorough follow-up until a satisfactorysolution is reached for both you and ourclients.
- Perform other support duties such aspreparing requisitions, logging service calls/reports and assistingwith installation operations.
Functie-eisen
- Bachelor's degree in electronics,mechatronics or physics combined with a practical mindset andextensive technical knowledge in areas such as vacuum technology,electronics, software and mechanics.
- Customeroriented and strong analytical skills, EBPG system troubleshootingexperience preferred.
- English language skills(both oral and written); Knowledge of the German language isconsidered an advantage.
- Process-oriented,detail-oriented and structured workstyle.
- Excellent communication andorganizational skills.
- At least 5 years ofexperience in a similar position in the semiconductorindustry.
Arbeidsvoorwaarden
- Appropriate salary depending on experienceand education €3500.00 - €5500.00
- Futureprospects and great benefits are evident
- Goodmargin terms like minimum 25 holidays
- 8.33%holiday allowance
- Travelreimbursement
- Discount on health andcompanionship premiums.