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Global Network Operations Tier III Technician - IP/Ethernet

Responsibilities

  • Must have Juniper and/or Cisco router experience. (Juniper preferred)
  • Monitor, troubleshoot, and repair Ethernet and IP equipment and associated protocols to include BGP, MPLS, Spanning Tree, and others.
  • Effectively communicate with customers, other communications providers and Zayo Bandwidth employees & organizations to quickly isolate and resolve network and customer issues
  • Document work efforts and troubleshooting status in trouble ticketing system, and perform maintenance/repair activities
  • Interact with customers to provide a high level of customer satisfaction
  • Work nights and/or weekends as scheduled
  • Work well as a part of a team as well as be able to perform as an individual with minimal supervision
  • Ensure that all customer issues on scheduled shift are handled in a timeline manner, escalating to upper management as necessary.
  • Perform special projects and other duties as assigned

    • Qualifications

  • Associate’s degree or equivalent from a two-year college or technical school.
  • 1 – 3 years related experience (or combination of education and experience)
  • 1 - 3 years of experience in the troubleshooting and repair of Ethernet & IP networks
  • Excellent communication skills, both verbal and written
  • Great customer service skills
  • Effective problem solving and interpersonal skills
  • Basic knowledge of Microsoft Word, Excel, and Visio
  • Experience with trouble ticketing and circuit inventory software
  • Knowledge of the following Transmission and TCP/IP standard telecommunication practices and technologies:Ethernet SwitchingIP RoutingBGPMPLSSpanning TreeDense Wave Division Multiplexing (DWDM)Domain Name Servers (DMS)RFC2544 Ethernet Testing

    • Compensation:$32.00-$35.00 Hourly commensurate with experience.

    Benefits, Rewards & Wellness

  • Excellent Health, Dental & Vision Insurance

  • Retirement 401(k) Savings Plan

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

    • Anderen bekeken ook

    Global Network Operations Tier III Technician - IP/Ethernet

    Bedrijf:
    Zayo
    Gemeente:
    Arnhem
    Contracttype: 
    Vast contract, Voltijds
    Gepubliceerd:
    30.03.2024
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