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Group Manager IT Helpdesk (m/f/x)

Your responsibilities

  • Ensuring a smooth, uniform business process of the technical helpdesk (1st and 2nd level support)
  • Further development of processes and active driver of process harmonisation within the entire support team
  • Operational customer care and support of the complaint management are also part of your tasks
  • Monitoring the response times/quality of the processed tickets as well as problem management
  • Creation of ticket evaluations, reports and statistics
  • Professional and disciplinary personnel management as well as further development of the 4-member team

    • Your skills

  • Completed training as an IT specialist or a degree in the field of (business) informatics or a similar qualification
  • At least 3 years' experience in IT helpdesk, management experience desirable
  • Understanding of IT systems and infrastructures
  • Experience with ticketing systems and problem handling processes such as OTRS or ITIL
  • Business fluent German and very good written and formal English skills

    • What you can expect from us

  • We offer you a permanent employment contract
  • You have flexible working hours with us and work flexitime
  • We organise an extensive induction programme for you, so that you get to know the entire company and our products.
  • We offer you fresh fruit and drinks every day
  • To keep you fit and healthy, we regularly offer you various health activities and massage appointments.
  • You benefit from our company fitness offer: Thousands of gyms, swimming pools etc. all over Germany are at your unlimited disposal for only 25 € per month.
  • We offer you individual development opportunities and interesting competence trainings
  • We take care of your company pension scheme and offer you capital-forming benefits.
  • At ELA, you can also expect a varied job in a globally active company, uncomplicated interaction with one another and a wide range of opportunities to contribute your own ideas.

    • Anderen bekeken ook

    Group Manager IT Helpdesk (m/f/x)

    Bedrijf:
    ELA Container
    Gemeente:
    Haren
    Contracttype: 
    Vast contract
    Categorieën: 
    ICT, IT Project Manager, Helpdesk Technician
    Carriereniveau: 
    Manager
    Gepubliceerd:
    03.03.2023
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