IAM Digital Platform Leader
Job ID: R
Date posted: 28/03/
IAM Platform Leader
Delft, Netherlands
Full Time
Job Description
We are on the journey to transform our digital capabilities, bringing core business processes, people, data & technology together - an enabler for IKEA to become an even better home furnishing retailer in the future. A journey that needs passionate people who embrace change, dare to question and want to make a difference. If that sounds like you, come and join us. Together we can do great things!
The Team
Our team is divided into three areas:
Access Management and Identity Governance (AM and IGA)
Privileged Access Management (PAM)
Customer Identity and Access Management (CIAM)
Each area has a Digital Product Leader and a number of external resources supporting the development and delivery. The IAM Platform Leader is the glue that holds together the technology deliverables with the operational teams to deliver the value to the business. The IAM Platform Leader has a number of resources at their disposal, from service management firstline teams for rapid user response to escalation paths for those tricky problems that need more firepower. Naturally the IAM Platform Leader also works closely with stakeholders elsewhere in the business as needed (for example HR Operations, Service Management leaders, SecOps and other colleagues).
The IAM Platform Leader will:
Lead the IAM (Identity & Access Management) platform activities around development and operations. Working through distributed teams, drive a modern and forward-looking approach to IAM operations and development.
Steer the activities for, and be the Inter IKEA contact for distributed teams. These may be from different service providers, both local or remote.
Ensure IAM platform components are monitored and kept up to date based on agreed playbooks and SOP.
Engage in maximizing the use of IAM platform by being its ambassador across Inter IKEA Group.
Steer the daily work to business enablement through the IAM platform within Inter IKEA, as well as franchisees and external partners / providers when needed.
Provide the platform teams with tactical direction and operational prioritization and securing the right governance setup.
Provide key guidance for budgeting and cost management for the IAM platform, including both team and tooling dimensions.
About you
As comfortable as you are with the technology, you are even more comfortable building and leading teams to long-term success. In the team we are working very much in the Microsoft Entra/Cloud ecosystem, with Sailpoint IIQ, Auth0 and CyberArk as key applications in the stack as well. You know that an incident is an opportunity, and that values guide our choices on how to respond. Security flows through your veins, and you know how to make it easier for your business to achieve. You understand the importance of metrics like KPIs, OKRs and other measurements to steer activities and are not afraid to suggest new ones if the old ones are not helpful. You are not afraid to take independent decisions, while benefiting from the experience and perspective of the leaders around you.
To be successful in the IAM Platform Leader role, the following knowledge, skills and experiences would be essential:
Experience in leading and shaping teams using values-based leadership, understanding how to structure, develop and motivate.
Hands-on experience working with identity governance, authentication, role assignments, security policies and business requirements is highly preferred.
Understanding of the importance of process alignment with other business stakeholders for delivering results (for example, with HR processes and technologies for co-worker data mastering and JML automation).
Ability to take ownership, delegate and make effective decisions.
Strong ability to handle complexity and solve problems by simplicity, translating between IAM-talk and normal language along the way.
Additionally, the following knowledge, skills and experience would valuable:
Familiarity with SecOps and how to efficiently collaborate on IAM topics
Understanding of protocols and languages such as OIDC, SAML, SCIM, OAuth, transitive federation, etc. And how to use them in a hybrid ground/cloud environmment.
Strong empathy and understanding of the end-user experience, particularly with topics such as access requests, multi-factor authentication and account management complexity.
Strong knowledge in ITIL, agile frameworks, service governance models and DevOps concept.
Experience with tools such as ServiceNow and Jira.
