Overview The International After Sales Support Analyst executes and supports the after sales operation for the customers and consumers of BISSELL International. The purpose of the role is to enhance consumer experience by supporting the day to day tasks in the after sales function, supporting and delivering continuous improvement where possible. The role relates to repair, consumer care and spare parts function. Daily execution is done in close collaboration with the global functions regarding parts management, the repair support and consumer care function. Tasks of the After-Sales Support analyst include: Administrate the after sales knowledge, content, and system master data Provide after sales support and sales improvement projects for Europe and International markets in line with the internal playbook Process customer spare parts orders in Oracle and support Last Time Buy orders Support on-line parts sales processes and identify where improvements and enhancements can be made Prepare and update periodic reports and analysis on key performance metrics for after sales and consumer care Upload and maintain support content (support videos, master file data, troubleshooting etc.) Support cross functional teams analyze and resolve complex technical or process issues relating to our products and services The After Sales Support Analyst reports to the Senior After Sales Manager and will be part of the Service CX Team that works in close cooperation with US teams, international teams and local European functions like Sales, Product Marketing, Supply Chain Operations and Finance. In this position communication is mainly in English and potentially Dutch. Responsibilities Administrate the parts and repair knowledge, content and system master data Support the NPD parts set-up process and internal PO follow up Maintain the parts set-up tracker Update parts and repair related documentation and master data Upload and maintain support content (support videos, master file data, troubleshooting etc.) Support on-line parts sales processes Update on-line assortment and suggested pricing Prepare periodic reports and analysis and ad-hoc reports on key performance metrics for after sales and consumer care Maintain and support quality, repair and returns reporting Analyze and report on performance and improvement opportunities Qualifications CORE COMPETENCIES Detail orientation: Execution with precision. Works without errors and has eye for details. Customer Orientation: The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization's costs, ambition and benefits into account. The After Sales Support Analyst is aware of the different customer types and interest to support the overall business goals and anticipates accordingly. Problem Analysis: The ability to detect problems, recognize important information, and link various data; to trace potential causes and look for relevant details. Reviews problems by asking directed questions and using various relevant information sources. Distinguishes facts from opinions and assumptions. Presenting: The ability to present ideas and plans clearly, using available resources; able to tell a complicated story in clear words. Controlling Progress: The ability to control the progress of employees' processes, tasks, or activities and of one's own work and responsibilities. Team-player and collaborative mindset. CRITICAL KNOWLEDGE, EXPERTISE AND EXPERIENCE 5 Years hands-on experience in after sales – back office processes ideally within an international environment Excellent data handling and analytical skills including DOMO report creation Master data and digital content management Excellent communication skills in English (other languages) ERP system experience (Oracle preferred) Advanced MS Office skills (Excel and PowerPoint preferred) Problem solving skills including root cause analysis and developing proposed solutions Data analysis