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IT Field Services Analyst, Broek op Langedijk & Zaandam

Overview

Are you up for the challenge? Apply now! You'll be rewarded with global career opportunities, constant learning and development. We offer you the opportunity to be part of a highly successful and highly ethical company that is making a difference.

Role Purpose

The IT Field Services Analyst represents IT Operations on-site and coordinates local delivery activities like: providing 2nd and 3rd level support, managing local IT assets and inventory and planning for refresh cycles. Person in this role will address end-user tickets and provide resolution where needed while proactively developing training programs and communicating various notifications.

Responsibilities

  • Delivering full-cycle on-site technical support of IT equipment and leading regular maintenance of the IT stock.
  • Daily security compliance verification - GNAC Support, managing airwatch on PI devices, supporting MLA and Adaptive authentications.
  • Cooperating with suppliers and external service providers (regarding purchases, technical support and identified issues)
  • Managing regional specific Field Service operations ( walk-in, ticket logging, troubleshooting, support, reporting, major incident resolution).
  • Supporting installations/dismantling of servers & network equipment (together with appropriate service providers.
  • Printing service support – maintenance of the equipment and the consumables.
  • Partnering with vendors and Service Owners / IT Ops Leadership regarding management of financial document flow.
  • Assisting in local projects and creating end-user training programs
  • Recurring support visits to 2 other PepsiCo sites.

    • Qualifications

  • Fluency in Dutch and English.
  • Good understanding of IT infrastructure.
  • Hands-on experience delivering on-site IT support do end users (preferably using ServiceNow or similar tools).
  • Extensive knowledge of end user productivity software and hardware (MS Office products, WI-FI, printers, network etc.)
  • Previous exposure to working with vendors and suppliers.
  • Experience working in diverse and often remote teams.
  • Ability to navigate fast-changing complex environment.
  • Analytical skills.
  • Willingness to travel.

    • About PepsiCo 

    PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

    Why PepsiCo The Netherlands?

    PepsiCo The Netherlands currently employs around 630 people at its 4 sites, including our headquarters in Utrecht and three production sites in Rotterdam, Zaandam and Broek op Langedijk. With well-known strong brands such as Pepsi, Lay’s, Tropicana, Quaker and Duyvis, we are in the Top 6 of food companies in The Netherlands. We pride ourselves on being a great place to work and were rewarded for the 10th time with the Top Employer certification The Netherlands and Europe. Joining PepsiCo means joining a dedicated team where innovation and forward thinking are encouraged.

    Anderen bekeken ook

    IT Field Services Analyst, Broek op Langedijk & Zaandam

    Bedrijf:
    PepsiCo
    Gemeente:
    Utrecht
    Contracttype: 
    Vast contract, Voltijds
    Categorieën: 
    ICT
    Gepubliceerd:
    01.02.2024
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