IT Helpdesk Technician

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Essential Responsibilities:

Managing tickets and monitoring the IT helpdesk ticket queues.

Provide technical assistance for incoming support requests and issues related to end-user computer systems, software, and hardware.

Setting up new equipment such as desktops, laptops, printers, and mobile phones.

Install, configure, and repair computer hardware and software.

Support Office 365.

Provide basic end-user computer training.

Walk users through problem-solving process via phone, email, and remote screen sharing.

Troubleshoot and resolve technical problems.

Required skills:

Minimum of two years' experience in IT Helpdesk or similar technical experience including use of ITSM tools.

Specific technical experience with: Microsoft Windows 10/11MacOS XMicrosoft Office applicationsMicrosoft Office 365Network connectivityMicrosoft Active Directory users and groupsMicrosoft user permissionsiPhone/Android mobile devices

Able to solve technical problems.

Good communication skills, both verbal and written.

Positive attitude.

Motivated, self-starting, able to work independently and set priorities.

Maintain a high level of business ethics and professionalism.

Must be able to work on confidential tasks.

Good organizational skills.

Full clean driving license.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements above are representative of the knowledge, skill, and/or ability required.

Eindhoven, Netherlands