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IT Helpdesk Technician

Essential Responsibilities:

  • Managing tickets and monitoring the IT helpdesk ticket queues.
  • Provide technical assistance for incoming support requests and issues related to end-user computer systems, software, and hardware.
  • Setting up new equipment such as desktops, laptops, printers, and mobile phones.
  • Install, configure, and repair computer hardware and software.
  • Support Office 365.
  • Provide basic end-user computer training.
  • Walk users through problem-solving process via phone, email, and remote screen sharing.
  • Troubleshoot and resolve technical problems.

    • Required skills:

  • Minimum of two years' experience in IT Helpdesk or similar technical experience including use of ITSM tools.
  • Specific technical experience with: Microsoft Windows 10/11MacOS XMicrosoft Office applicationsMicrosoft Office 365Network connectivityMicrosoft Active Directory users and groupsMicrosoft user permissionsiPhone/Android mobile devices
  • Able to solve technical problems.
  • Good communication skills, both verbal and written.
  • Positive attitude.
  • Motivated, self-starting, able to work independently and set priorities.
  • Maintain a high level of business ethics and professionalism.
  • Must be able to work on confidential tasks.
  • Good organizational skills.
  • Full clean driving license.

    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements above are representative of the knowledge, skill, and/or ability required.

    Eindhoven, Netherlands

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    IT Helpdesk Technician

    Bedrijf:
    Sound United
    Gemeente:
    Eindhoven
    Contracttype: 
    Vast contract, Voltijds
    Categorieën: 
    ICT, Helpdesk Technician
    Gepubliceerd:
    05.03.2024
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