Principal Responsibilities:· Provides initial triage and response for incoming service desk tickets and calls.· Resolves problems for end-user computer software and hardware, network, Internet· Performs one-on-one end-user problem resolution over the phone and in person.· Configure the end-user PC desktop hardware, software, and peripherals.· Provides ongoing communication and status reports with users, team, and managers.· Assists with troubleshooting of local area network cabling and equipment.

International working environment with friendly coworkers|Training opportunities, in this organization you get the opportunity to further

Knowledge, Skills, and Abilities:· Experience supporting current computer hardware, software & technologies.· Experience supporting cloud-based applications and technology.· Strong experience working in a collaborative, collaborative environment.· A high school diploma or equivalent is required.· Strong written and oral communication skills.· Exceptional interpersonal skills, focusing on rapport-building, listening, and questioning skills.· Experience in Windows / MacOS-based environment.· Experience in user administration; Microsoft Active Directory and O365· Experience in Office 365 support· Experience in networking, DNS, DHCP, TCP, IP· Ability to research a wide range of computing issues as required.· Ability to communicate ideas in both technical and user-friendly language.· Proven analytical and problem-solving abilities.· A+ and N+ certifications are preferred.· Required to lift and move equipment and boxes up to 40 lbs.

• 25 vacation days;
• Career opportunities + obtaining certifications
• Company laptop and telephone
• pension scheme
• at least 3500 euro per monthhe wi