We are looking for an ​IT Support Technician​ to join our IT team in ​Noordwijk, The Netherlands​.

**Please note that this is a full-time, on-site position based at our headquarters in Noordwijk.**

**Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).**

The successful candidate will be tasked with, but not limited to:

* Provide direct 1st Line IT Support to end users, including troubleshooting hardware, software, connectivity and Microsoft 365-related issues;

* Handle incidents and service requests through the IT Service Management system, ensuring proper documentation, communication, follow-up and timely resolution;

* Prepare, deploy, replace and maintain Windows endpoints using Microsoft Intune, Windows Autopilot and established provisioning procedures;

* Operate and support standardised and automated device provisioning workflows, including identifying, troubleshooting and escalating provisioning issues when necessary;

* Take operational ownership of IT asset and stock management, ensure accurate registration, inventory control, equipment allocation and lifecycle tracking;

* Maintain consistency between physical IT assets and their administrative records, proactively identifying and resolving discrepancies;

* Support employee onboarding, offboarding and equipment changes in accordance with established IT and security procedures;

* Perform standard software installations, configuration changes and endpoint troubleshooting;

* Provide basic 2nd Line IT Support within the scope of technical expertise and assigned responsibilities;

* Maintain and improve technical documentation, operational procedures and end-user instructions;

* Identify recurring incidents, process deviations and opportunities for operational improvement;

* Work closely with other IT team members, share knowledge and escalating complex technical matters when appropriate;

* Apply established IT security policies, operational standards and best practices.

**ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap, or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.**