JOB DESCRIPTION

Company Profile

At Oceaneering, we solve the unsolvable.We are a global engineering company that has its roots in deep sea operations for oil & gas industries.Today we operate a diverse portfolio of business units and associated activities.Not only do we operate fleets of ROVs for deep sea operations. We run the NASA neutral buoyancy laboratory and we develop the next generation of spacesuits. We design some of the most popular entertainment rides for the likes of Universal and Disney. And here at Oceaneering Mobile Robotics (OMR), we specialize in creating cutting-edge, autonomous mobile robot (AMR) technology-based, turnkey logistic solutions. Our AMRs are employed in the production facilities of premium manufacturers and hospitals. With a focus on safety, reliability, and performance, OMR continues to push the boundaries of what is possible with robotics.

Duties & Responsibilities

Purpose 

The Technologist II, Client Services will be responsible for providing IT support to all local and remote employees of the Corporate Houston campus, as well as to other divisions within the organization as needed.

Functions

ESSENTIAL

§Set up, image, configure and maintain company desktops, laptops and mobile devices including conference room equipment.

§Prioritize and provide support to executive leadership within the organization.

§Help business operations utilize information systems to improve efficiency.

§Provide local and remote end-user support for all computer related applications.

§Configure, test and troubleshoot network connectivity for local and remote computers.

§Manage user account information and permissions (Active Directory / Exchange).

§Prioritize, respond to and update IT support tickets within SLA requirements.

§Maintain, analyze, and repair hardware and software systems.

§Maintain and monitor IT inventory.

§Assist internal IT groups in support of the local IT infrastructure.

§Advocate, adhere to, and draft IT policies.

§Represent the local IT team and the business as the point of contact for IT projects.

§Travel to support local Oceaneering sites. Occasional travel to other Oceaneering sites.

ADDITIONAL

§Plan and prioritize tasks in order to accomplish goals.

§Flexible schedule for occasional weekend and/or after-hours on call support.

§Maintain a safe and clean IT working environment.

Qualifications

REQUIRED

§Bachelors degree or minimum 4 years of experience in maintaining computer hardware/software and working in a customer-oriented service environment, including Computer imaging, Active Directory, Microsoft Office, Microsoft Exchange (Cloud), IT ticketing system, asset management, printer services, videoconferencing equipment and applications.

§Excellent communication(written/speach) in both Dutch and English

DESIRED

§HDI Support Center Analyst or ITIL certification.

§Have knowledge of: MESD, Asset Management systems, PeopleSoft, Enovia, AutoCAD, SolidWorks.

Knowledge, Skills, Abilities, and Other Characteristics

§Ability to interpret and follow technical procedures.

§Ability to create procedural steps and guidelines.

§Ability to effectively present information and respond to questions from groups of managers and clients.

§Ability to effectively communicate in both oral and written form.

§Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

§Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

§Ability to use various information technology systems required for successful job performance.

§Ability to analyze situations accurately, utilizing a variety of analytical techniques in order to make well informed decisions.

§Ensures that important information from management is shared with employees and others as appropriate

§Gives and receives constructive feedback.

§Ensures that others involved in a project or effort are kept informed about developments and plans.

§Ensures that regular consistent communication takes place within area of responsibility.

Closing Statement

We offer a competitive salary, a comprehensive benefits package and the opportunity to advance in an international company.