About us

Damen Services' mission is to support the sales organization of Damen in selling vessels by providing additional value in the form of services. The department gives substance to the concept of high quality and the generally higher cost of acquisition. After the sale of a ship, excellent services are delivered in order to increase the likelihood that a customer chooses Damen again to buy a ship for replacement or expansion. At the operational level, the Services department maintains contact with clients and is the eyes and ears of the sales organization. Services provides a broad portfolio of services for the entire life cycle of a ship built by Damen. This includes the handling of warranty calls, providing training, providing spare parts, providing maintenance and perform modifications and repairs. That is reflected in the behavior of its employees; they are always available, proactive, keeping their promises and always do more than is asked of them. Within the Services department the question is always: How do we make it happen?

The role

As Lead Engineer Services, you will join the Technology Specialists Team, which is part of the operational service department Services Coordination and Execution. The Services Coordination and Execution department has the primary responsibility to provide excellent warranty towards our customers. The department consists of 2 service lines working closely together. The first line project engineers handle the incoming claims with customer focus on a day to day basis. The Lead Engineer in the second line Technology Specialists Team is more product and quality focused. You are continuously involved in the warranty process, with focus on more complex cases and cases with a repetitive character. At the same time as a Lead Engineer you support other Services colleagues with your technical knowledge and expertise.

Key accountabilities

In the role of Lead Engineer Services, your main responsibilities are:

Skills & experience

Do you thrive well in an environment where you don’t exactly know what the day will bring? Than you will enjoy the dynamic Services Division! Next to focus on your main responsibilities, you might be asked to take care of ad hoc requirements from time to time.

To be successful in this role, it is important that you are driven, proactive, customer focused and flexible and that you have a structured way of working. You enjoy to dive into technical and complex issues and analyze data. But at the same time, you are also eager to share and present your findings clearly to our (internal) customers and convince the relevant stakeholders from the New Build Divisions with a clear investigation result including your proposal for quality improvement. You are always motivated to support your direct Services colleagues with technical support on different levels.

What we offer

At Damen, we value supporting and mentoring talented colleagues. That's why we continuously invest in your development.

Damen offers:

Other

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