Overview The Logistics Analyst executes and supports order management processes for the customers and consumers of Bissell on a day to day basis. The purpose of the role is to have flawlessly execute order management process and control the execution of it in a timely and flawless manner. As logistics analyst you work on a day to day basis keeping BISSELL’s customers and sales people up to date with regards to all orders and shipping activity. Tasks of the Logistics Analyst include: Monitor and execute all outbound order management activities from entry to shipment Work on a day to day basis with the customer and logistics service provider to drive execution outbound logistics Prepare periodic and ad-hoc reports on order status and logistics performance on an account and aggregate level In this position communication is mainly in English. Responsibilities Monitor and execute all outbound order management activities from entry to shipment Enter and manage orders received manually or through EDI through the Oracle system Plan and monitor outbound shipments coordinating with sales and customers Maintain logistics master data on a customer level Work on a day to day basis with the customer and logistics service provider to drive execution outbound logistics First line connection to our customers to support order mgt and provide information Act as point of contact for the logistics service provider Issue and manage value added service activities Ensure aligned inventory balance between Bissell and it’s partners Prepare periodic and ad-hoc reports on order status and logistics performance Prepare and develop periodic reporting set on order status and customer service Perform ad-hoc data analysis Qualifications CORE COMPETENCIES Customer Orientation: The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization’s costs and benefits into account. The after sales manager is aware of the consumers, interests and needs and anticipates them. Problem Analysis: The ability to detect problems, recognize important information, and link various data; to trace potential causes and look for relevant details. Reviews problems by asking directed questions and using various relevant information sources. Distinguishes facts from opinions and assumptions. Presenting: The ability to present ideas and plans clearly, using available resources; able to tell a complicated story in clear words. Controlling Progress: The ability to control the progress of employees’ processes, tasks, or activities and of one’s own work and responsibilities. CRITICAL KNOWLEDGE, EXPERTISE AND EXPERIENCE Bachelor University degree alternatively relevant experience at that level 4 -5 years in customer operations Excellent communication skills in English (other languages)