Multi-Store Manager Hilversum & Amersfoort
#### **Join us to lead our stores \& grow our impact**
**About Wakuli**
We love great coffee. That's why we're building an alternative coffee industry that actually works. For both farmers and consumers. How? By working directly with farmer groups around the world. We set up transparent, traceable export lines, roast the beans ourselves and sell the coffee straight to customers. So no unnecessary middlemen or resellers. Those short supply chains make sure farmers always get a good price. You'll find us in 20 (and counting) bars across the Netherlands, and online through our own platform. For customers, that means freshly roasted specialty coffee that's easy to access, relatively affordable and just seriously delicious. We are building the new coffee brand of the 21st century with a team of like-minded innovators from all over the world. And we're looking for you.
We're looking for a strong, driven **Multi-Store Manager** to help us expand our company culture, create consistency and drive performance across Hilversum and Amersfoort.
You manage the daily operation across two locations, lead teams with clarity, take initiative and are accountable for results. In short: we'd expect you to combine operational excellence with people-first management to ensure we can build strong, adaptable teams that support our brand \& values.
#### **What you'll do**
You're responsible for **two Wakuli locations** (Hilversum and Amersfoort), Team Leads supporting the shift management and a team of 10-14 baristas. Your role is hands on, with at least 80% of your time on the shop floor whilst coaching, guiding and challenging your team to make each other and the store better each week.
This means:
**Leadership and team development**
* You guide your Team Leads with coaching, clarity and structure
* You attract new talent, and are in charge of hiring, onboarding and developing new baristas and leads
* You create a team culture people want to be part of: fair, ambitious and energised.
* You lead performance conversations and raise the standard across all stores.
* You are excited to work with an innovative company that doesn't stand still, and you inspire that drive in your team daily.
**Customer experience and culture**
* You ensure every customer gets the full Wakuli experience: great coffee, a welcoming vibe and a team that works well together
* You help bring consistency in service and energy across your stores
* You stay close to what happens on the floor and support when needed
**Operations and results**
* You own the performance of your stores: revenue, waste, team, compliance and standards
* You support scheduling (together with your lead) to ensure we are open 365 days of the year
* You monitor stock, safety, reporting and process, and take action where needed
* You surface risks and opportunities early, and keep things moving forward
* You share best practice with our growing Store Management Team to support our expansion
