Company Description

Are you a seasoned leader known for driving operational excellence to delight customers in the dynamic world of SaaS?

Then we're looking for you!

At Helin we are shaping a better world by upgrading the present! We created a game-changing SaaS platform for managing edge devices on industrial assets, boosting efficiency, safety, and sustainability. With this, our clients in marine and energy sectors accelerate the energy transition and save billions at the same time.

Intrigued? Excited? Want to know more?

We are a team of 50 people from 26 different nationalities, ages ranging from 19 to 60+ and we work based on 4 core values:
1. Kind and driven teamwork - you would not be doing Projects alone :)
2. Collaborative growth - we grow as team and expect you to grow as professional
3. Courage to innovate - we are free to try the newest things
4. Trust in progress - every evolution is part of this revolution

Job description

What you’ll do
As Operations Director, you manage our support, monitoring, QA, and customer success functions leading operational efficiency and scalability to ensure exceptional customer experience. Your role is pivotal in shaping our SaaS journey and driving our company's growth.

Furthermore, you establish processes to uphold the highest standards of product and service delivery, conducting regular audits and assessments to drive continuous improvement. You also deliver on the service level agreements, acting as an escalation point. You oversee the resolution of inquiries and issues with promptness and effectiveness and monitor the system integrity and reliability.

Through close collaboration with technical teams, you ensure the seamless functioning of our infrastructure, mitigating disruptions and upholding uptime standards as well as resolving any customer queries. Moreover, you develop and execute strategies to maximize customer satisfaction, retention, and lifetime value.

If you're ready to take on this challenge and lead our operational endeavors with precision and professionalism, we invite you to join our team as the Operations Director.

Qualifications

Who are you?
Honestly, we don't even need to spell out this role for you. You live it and breathe it. To thrive in this team, it's important to take ownership of projects. You excel in spearheading significant transformations and your forte lies in steering projects with authority, all the while nurturing trust among diverse stakeholders to foster seamless collaboration.

In addition, you:

Are a resident of The Netherlands and have a permanent work permit (we do not sponsor visas nor relocations).
Have 10+ years of experience in operations management or a related field and in leading cross-functional teams in a fast-paced and dynamic environment. SaaS international scale-up environment is a plus.
Have experience with SLA management and customer success management for enterprise customers in the energy and maritime sectors.
Possess excellent communication and interpersonal skills in English, with the ability to effectively communicate with stakeholders at all levels of the organization and build strong relationships.
Have strong strategic planning and execution skills, with the ability to develop and implement operational strategies that align with business goals and drive results.
Have a Bachelor's degree in operations management, engineering, or a related field.
Certification in operations management, project management, or related fields is a plus.

This is what you get from us

A chance to be part of an amazing international and fast-growing team.
A flexible work environment; at our growing office in Rijswijk or from home.
The chance to learn, excel in your craft and grow. We will support your education and development with a yearly budget, and you’ll have plenty of freedom for your own ideas and initiative.
Lunch is on us and on Fridays, we get food from one of our favorite local eateries delivered to the office.
We’ve got your commuting expenses covered: if you walk, bike, drive or use an NS business card.
After putting in all effort, we want to make sure you can unwind too. If you work a 40-hour week, you’ll have 24 vacation days, and we will offer you the possibility to work remotely for 2 weeks per year.
We've got your retirement savings sorted too, and Helin covers half of the contribution.

Additional information

Click on Apply for this job and send us your CV in English and a brief motivation letter clarifying how you meet our requirements 1 to 7 above.

Please note, that only candidates living in the Netherlands with EU citizenship or equivalent will be considered as viable candidates. We are not eligible to offer a Highly Skilled Migrant sponsorship. Working remotely is NOT an option.

Acquisition in response to this vacancy is not appreciated.
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