Vestas is the largest renewable energy solutions provider in the World. Vestas NCE is responsible for sales, construction, and servicing of wind projects in Benelux and other European Markets. Service Sales works with multiple functions in an international environment to deliver on Vestas "profitable growth" strategy.

Region NCE > SBU NCE Service > Service Operation > Plant Technical Support NCE

Purpose and reason for the existence of the job

Plant Technical Support NCE is a sub department of Technical Support NCE, which support the Service business in whole Northern and Central Europe with technical knowledge and acting as the link between Engineering and these local business units.

Main tasks for the department include: Providing direct support to service technicians in troubleshooting and repair tasks, remote troubleshooting in Power Plant Controllers and SCADA solutions remotely, remote software upload, creating work instructions, providing answers to technical questions from internal and external customers, and taking part in customer meetings.

Providing high quality plant technical support Service organizations in the NCE region to reduce windfarm downtime and enhance performance.

Being a part of Plant Technical Support NCE, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas' strategy, supporting the Service organizations and local business units with technical knowledge, secure customer focus and safety.

Responsibilities:

• Remote trouble shooting on Vestas PowerPlant Controllers and SCADA solutions

• Operational support to our wind farms

• Participating in a Hotline setup to support our technicians on site remotely

• Performing weekend work on call

• Working shifts from : - : CET

• Technical advice to our internal and external stakeholders

• Support and mentor less experienced engineers in their development

• Customer and 3rd party interaction via phone, e-mail, or ticketing system

• Align with 1st and 3rd level on creating work instructions, processes, and technical documentation

• Ensure knowledge transfer and contribute to optimizing and improving our product solutions

Qualifications

• Experience as an automation engineer, particularly in the wind industry

• Relevant education within Automation or Information Technology or similar

• Experience in PLC programming

• Experience with communication protocols (preferred IEC, IEC, MODBUS, DNP)

• Industrial electricity and electronics knowledge

• Understanding of computer and industrial networks

• Experience in commissioning and maintenance of server operating systems is advantageous

• Good English skills, both verbal and written

• Valid Driver's License and ability to obtain a passport

Competencies

• Good IT skills and experience with MS Office packages

• Ability to participate effectively as part of an international team

• Ability to work both individually with limited supervision as well as in teams

• Ability to organize and prioritize tasks

• Good analytical and problem-solving skills

• Comfortable with working in a highly diverse environment

• Good communication skills, comfortable communicating technical updates to a large organization and to customers

• High attention to detail and a solid commitment to quality

• Willingness to occasional travel

What we Offer

We are a team of skilled and committed colleagues, who are enthusiastic about wind energy. We offer an exciting job with great opportunities for development in an inspiring environment. We value initiative, responsibility, and accuracy. You will have the chance to work in an inspiring, international environment, inside a global company and manufacturer of sustainable energy solutions.