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SAP Basis Service Manager - Amsterdam

Country: Netherlands 
City:  Amsterdam 
Req ID:  493634

About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.

CRH is the leading provider of building materials solutions that build, connect and improve our world. Employing c.75,800 people at c.3,160 locations in 29 countries, CRH has market leadership positions in both North America and in Europe.

Without you noticing our products, we are everywhere you live, work, and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre .

Learn more about us through the following .

Position Overview
As a SAP Basis Service Manager, you will have a key role leading our outsourced partner practice who manage and govern multiple SAP ecosystems from a Basis perspective according to best practices and standards linked to the different product leverage by each of the instances. Leveraging our preferred service provider resources, you are responsible to ensure the SAP Basis team deliver high quality services associated to the deployment and maintenance of complex SAP landscapes, implementing technical changes, and troubleshooting issues to ensure the system is running smoothly.
You will collaborate with cross-functional teams to analyze business requirements and deliver technical solutions that leverage the best capabilities of SAP Technical Stack and associated products. You will also be the go-to person and thought leader for any SAP technical Platforms managed by CRH Europe, providing guidance and support to stakeholders, including but not limited to Architects and various SAP Functional teams.

Key Tasks and Responsibilities
You are leading the SAP Basis operations related to our SAP landscape by managing efficiently our support and hosting partner in charge of:

  • Platforms availability and Performance (e.g: Monitoring, Backup, Database accessibility and archiving, housekeeping, Printing availability, Transport Management availability and maintenance. You control the Patching execution)
  • Manage and Steer any Major Incident when required and ensure timely resolution of Incidents – ensure additional ITSM process such as problem management, Root Cause analysis, when relevant
  • Control and ensure Change implementation related to SAP Infrastructure & underlying landscape are executed with high quality following a “first time right delivery” approach.
  • Review on a regular base SAP EarlyWatch Alert (EWA) & HANA Mini Check, define and follow-up of actions based upon findings applicable to our environments.
  • Ensure all documentation of each SAP Landscape of maintained up -to-date by the Operations team, including HLD, LLD, Runbooks and standard Operating procedures.

    • As Service Manager, you will also be responsible for developing the relationship with the stakeholders leveraging the SAP environment under your responsibility:

  • Develop the stakeholder engagement framework to develop and maintain relationship with SAP functional teams across the organization
  • Define KPI’s to measure service quality
  • Responsible to develop and maintain a continuous improvement plan related to the SAP Basis Service
  • Develop, jointly with SAP and Infrastructure architects, technical roadmap for the SAP Infrastructure to fulfill Business requirements
  • Harmonize and standardize as much as possible the way we work and technology we leverage on the different SAP landscape under your scope of responsibility
  • Ensure that the documentation, preparation, design and execution of the Business Continuity Plan are performed smoothly, including Disaster Recovery Testing.

    • You are as well a key Contributor for all SAP Project related activities, ensuring availability of required resources, and smooth transition to operations.

    Key Functional Competencies
    For this role you should be/have:

  • Language: English (Fluent) Desirable: Second European Language (preferred)
  • Deeply Knowledgeable of SAP ECC, S4/Hana technical platform, including good level of knowledge on associated database technologies (Oracle, DB2, MaxDB, Hana)
  • The ability to translate business requirements into viable technical solutions
  • Analytical & driving results: assist in developing and deploying key governance, processes & procedures
  • Knowledge of Service Management principles (Preferred)
  • Other competencies: Pro-active / enthusiastic / good interpersonal skills

    • Key Characteristics

  • Critical thinker – is a problem solver and resolves conflicts
  • Strong communication skills – both oral and written skills as listening and presentation skills
  • Reliable – can be trusted with a challenging task
  • Passionate and dedicated – is energetic and eager to learn new technologies, advise and develop others
  • Motivated – stays motivated and can deal with resistance
  • Works well in multi-cultural teams
  • Understand and manage customer expectations

    • Individual Competencies
    You can:

  • Drive Results - Consistently achieving objectives, even under tough circumstances, pushing self and others 
  • Collaborate - Building partnerships and working collaboratively with others to meet shared objectives
  • Make Quality Decisions - Making good and timely decisions that keep the organisation moving forward

    • Experience / Education
    You are/have:

  • Minimum of ten years’ experience managing complex SAP landscape, ideally on the various technologies (ECC, S4/Hana, SUSE, RHEL, etc…)
  • Minimum five years’ experience in management of third party SAP practice
  • Bachelor's degree or equivalent in IT related discipline
  • Working in cross-functional teams on a European or Global level

    • Other (Key) Dimensions
    Key stakeholders for this position are:

  • Europe IT Operations Team, SAP Competency center team – Operating company SAP Functional teams
  • IT Management Operating Companies
  • Europe IT Leadership Team

    • What CRH Offers You

  • A culture that values opportunity for growth, development, and internal promotion

  • Highly competitive salary package

  • Comprehensive secondary benefits

  • Significant contribution to your pension plan

  • Health and wellness programs, including an on-site gym and fitness classes

  • Excellent opportunities to develop and progress with a global organization

    • Connect your future to CRH

    We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

    Is this role not for you, but do you know someone who would love to join the team? Please let us know!

    CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role

    CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

    Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.

    Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.

    We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.

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    SAP Basis Service Manager - Amsterdam

    Bedrijf:
    CRH
    Gemeente:
    Amsterdam
    Contracttype: 
    Vast contract, Voltijds
    Categorieën: 
    SAP Consultant
    Opleidingsniveau: 
    Bachelor
    Carriereniveau: 
    Manager
    Gepubliceerd:
    06.03.2024
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