At TicketSwap, we're on a mission to bring fans and experiences together on our marketplace so fans can go to more events they love, while organisers build lasting success. With millions of users across dozens of countries, we're scaling fast and building a platform that both fans and organisers trust.

As a Senior Machine Learning Engineer, you'll help shape how artificial intelligence powers our product, from smarter operations to better fan experiences. You will help with the maturation of our ML infrastructure, including the way we incorporate LLM's within the company. Are you ready to build and scale ML systems that make ticket reselling safer, fairer, and more seamless for millions?

### **What You'll Do**

You'll work at the intersection of data, product, and engineering, turning ideas into real, production-ready ML solutions. From experimentation to deployment, you'll own the full lifecycle and help us level up how we use machine learning across the platform.

#### Your responsibilities:

* Build and apply machine learning solutions to improve support operations, metadata enrichment, and ticket processing

* Design and develop ML models that solve real product and operational challenges

* Own the full model lifecycle from prototyping to deployment and continuous improvement

* Improve and scale our MLops infrastructure to support experimentation, deployment, and monitoring

* Work on systematizing the use of LLM's in the company, setting up evaluation and monitoring guidelines and protocols for various applications

* Partner closely with Product, Data, Operations and Engineering to understand problems and deliver solutions

* Turn data into actionable insights that drive product and business decisions

* Contribute to the adoption of LLMs and AI-driven features across the platform

* Continuously improve how we use data and machine learning to create impact for fans and organisers