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Senior Support Engineer

Description

:

We are looking for a Desktop Support Engineer who is responsible for providing technical assistance and support to end-users for their computer hardware, software, and network-related issues. Given IM has many remote Warehouses within Europe, we also expect the engineer to learn & grow into IT Field Support engineer who with Engineers be able to travel to provide Hands & Feet support. This engineer with appropriate training & guidance should be able scale up to demands to visit Iron Mountain Data Centers & Warehouses to RACK Servers, Routers, Switches, Patch panels & related equipment,

Your role in our mission:

  • User Assistance : - Provide prompt and courteous support to end-users, addressing hardware and software-related concerns and troubleshooting issues. Should be able to monitor Ticket queues & provide resolutions within stipulated SLA.
  • On-site Support : - Provide on-site assistance for the installation, configuration, and maintenance of computer systems, servers, and network devices.
  • Desktop Setup and Configuration: - Install, configure, and deploy desktop computers, laptops, Printer and peripherals, ensuring they meet organizational standards.
  • Software Installation and Updates: - Install, update, and troubleshoot software applications, ensuring compatibility and adherence to licensing agreements.
  • Hardware Troubleshooting: - Diagnose and resolve hardware issues, such as malfunctioning components or peripherals, to maintain a reliable computing environment and printer.
  • Operating System Support: - Provide support for operating systems (e.g., Windows, macOS), including installation, configuration, and troubleshooting.
  • User Account Management: - Manage user accounts, permissions, and access controls, ensuring security and compliance with organizational policies.
  • Remote Support: - Offer remote assistance to end-users using various support tools, resolving issues efficiently without requiring physical presence.
  • Should be able to work closely with Network Engineers & to follow Network Diagrams to be able to setup Networks at remote sites. Should be all to physically RACK Servers, Nutanix, NW devices such as Firewalls, Routers, Switches, Patch Panels & related to get the Network stood up at remote sites.

    • Valued skills and experience:

  • 2-3 years of relevant experience as a Desktop Support Engineer.
  • Should be flexible to travel to Iron Mountain Warehouses both within Europe
  • Excellent written & oral communication in English & local languages, with professional articulation skills required for interacting with customers.
  • Knowledge of network security practices and anti-virus programs
  • Experience using ITSM tools such as Service now .
  • Good understanding of G suite product
  • Experience in supporting Win10, 11, macOS, iOS and Android Product.

    • Discover what awaits you:

  • Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
  • Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
  • Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
  • Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
  • Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
  • Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
  • Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
  • Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
  • Pioneering Sustainability:Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

    • Category: Information Technology

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    Senior Support Engineer

    Bedrijf:
    Iron Mountain
    Gemeente:
    Alphen aan den Rijn
    Contracttype: 
    Vast contract, Voltijds
    Categorieën: 
    Support Engineer
    Opleidingsniveau: 
    Master
    Carriereniveau: 
    Senior
    Gepubliceerd:
    27.05.2024
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