Job Responsibilities
You will be carrying out field service activities for our customers and back-office support work at our office locations, you can expect a balance between 50% in the field and 50% in the office.
Further tasks and responsibilities you can expect, include:
You are responsible for providing technical support to our customers and Service Partners who use our frequency converters.
You are the main point of contact for our customers and Service Partners for service-related questions or problems, this can be done by telephone or email.
You are also responsible for handling and supporting service cases, which can be local but also global service cases.
You provide on-site support for the customer for more complex service cases and special applications ., commissioning or repairs of the frequency converters.
You are responsible for the processing of service orders and for a structured information provision to our service administration.
You prepare service-related quotations.
You collaborate with the service, engineering and sales teams in the Benelux region, but also with colleagues in different countries and regions. It is also an important task to support our Service Partners.
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
After completing your MBO education as an electrical engineer (level 4) and you were able to gain some experience with commissioning and repair work on frequency converters or similar products.
Furthermore, the following aspects are important for us:
Knowledge of drive technology and electrical engineering
Experience in working with Sales Force would be a plus
Outstanding customer and service focus in your everyday work
Communicating with customers and Service Partners is one of your strengths
Fluency in Dutch and English
#LI-FG1
Employee Benefits
We are excited to offer you the following benefits with your employment:
Bonus system
Paid vacation
Flexible working hours
Possibility to work remotely
Pension plan
Personal insurance
Communication package
Opportunity to join Employee Resource Groups
State of the art virtual work environment
Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
