System & Application Support Engineer

Solliciteer nu

About the Role

In line with Division objectives and under instructions/guidance of a technical lead or manager, to provide technical support/administration of moderately complex systems/databases/ applications for internal or external customers ensuring high reliability and integration with other projects.

About the Role

Are you looking for challenges that can grow your full potential? Are you eager to work in a multi-cultural environment? Do you want to be part of a critical role in supporting the community of global financial institutions? Then apply now!

From within the SWIFT Central Control Center, we manage our global and critical financial networks and services. In one of the Level 1 technical teams, we are looking for a candidate who brings the right experience and has the drive to go through an accelerated on the job learning path. We operate in a 24/7 financial world, which means the team works also on a weekend rota (day hours only). With oversight from more senior staff, you will be in the front line to manage the service and keep availability and security to the highest standards.

Your responsibilities will be to:

Be part of a Level 1 technical team managing the SWIFT services from the Control Room.

Perform first line monitoring of applications and servers to detect and respond on incidents

Collaborate with other Level 1 departments in the Control room and work with Level 2 expert and development teams to identify and correct problems

Make use of Standard Operating Procedures and keep documentation up to date

Implement changes on applications to enhance products or to mitigate problems

Stay up to date on product updates and be ready to support the changed applications

Take initiatives and work on improving our monitoring capabilities through automation.

Do you have what it takes?

Experience in a similar position in a comparable operational and technical monitoring environment is an asset.

Must be willing to work in a shift schedule which includes only weekends (30 %)

Eager to learn with a keen interest in IT, pro-active, enthusiastic, analytical, communicative, take initiative, investigative mindset and team player.

Good communication skills in verbal and written English

Knowledge in following areas is an advantage:

Scripting

Elasticsearch and/or Kibana

Basic knowledge of Microsoft windows and Unix like OS (RHEL or UNIX)

- Location : Leiden Area

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran/military status.