Supermicro is seeking an experienced Product Engineer to support Custom Build / 4Way / 8Way product lines for storage PCBAs products with strong background in manufacturing and testing. Ideal candidate should have in-depth knowledge on testing, manufacturing, quality control and improvement on PCBA products, he/she will also work with cross-functional teams to perform new product validation and debug hardware issues. Solid Knowledge and experience on storage server and system, x86 architecture, storage devices like HDD, SSD, NVMe is strongly desirable.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
Work collaboratively with production engineers, quality engineers, contract manufacturers, production line, and development team to improve the quality of storage PCBA products
Work with development team to support production line for new product testing setup
Work with production line and engineering team to resolve issues in daily production -- identify root cause and improve quality
Work with product managers to enable new products launch successfully
Perform high level customer technical support as well as provide training to lower level technical supporting personnel
Conducting tests and twisting test parameters for product benchmark and enhance system performance
Collaborating across functions including engineering, purchasing, and production
Leverage strong technical background to create technical product requirements for cloud/data center infrastructure solutions, based on customer requirements, industry trends and business.
Engage with customers at various levels including senior executives, engineering, and product marketing to convey our capabilities and vision, and understand their challenges and requirements
Escalate critical issues to high level management and vendors for solution as needed
Provide product trainings to internal teams, sales teams and customers
Provide 3rd level customer support to both internal and external as needed
Qualifications:
Bachelor or Master's degree in Computer Science, Electrical Engineering, or Computer Engineering is desirable
Minimum of 3 years engineering experience in PCBA test and manufacturing field is desirable
Expert knowledge in server hardware is mandatory
Familiar with PCBA manufacturing processes and testing methodology
Understanding of DFM, DFT, DFA, and DFX methodology is a must
In-depth Knowledge of Windows, Linux, Networking and Storage
Solid experiences in server and storage system architecture and relevant computer peripherals will be a plus
Knowledge of current IT solutions specifically in the server business industry
Strong analytical and problem solving skills, able to work in a self-directed environment
Excellent capacity to learn and gain skills on new topic fast.
Communication and presentation skill in English is a must, able to communicate effectively with customers to promote, answer questions, and receive feedback.
Dutch and/or Mandarin is a plus
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Able to sit for long periods of time.
Able to input data into a computer and work with a computer screen for long periods of time.
Occasional bending and standing.
Standing, walking, sitting, talking/listening, crouching or crawling, reaching with hands and arms.
Lift, carry, push and pull up to 15 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
Office environment shared with other staff members.
Wet humid conditions, extreme heat or cold (weather), outdoor weather conditions.
Salary Range
