Your mission

• Decisions relating to the coordination, execution and prioritization of task
• Reports to and provides information to the line manager regarding activities and plans.
• Responsible for keeping IT service delivery metrics and key performance indicators
• Ensuring that incident, change and request management procedures are adhered to by monitoring metrics, providing training and coaching to team members
• Maximize use of the current IT Service Management tools to accurately identify each incident, request, problem, change, or asset record while ensuring accurate documentation is entered for each record
• Primary contact and 1st point of escalation for key stakeholders of our customer
• Updating Team availability plans and contribute to monthly payroll and service reporting

In this role it is critical to work together with regional and global colleagues to deliver professional and harmonised services to our customers. This includes but is not limited to Microsoft enterprise client solutions for office and factory as well as personal mobility and conferencing technologies. As a Team Manager, you will play an active support role on a senior level and are driving local projects such as hardware- and software rollouts, offsite meeting and event support to success.

Your profile

Essential Skills

As the ideal candidate you have experience in an IT support function but more important you have a very good knowledge in leading IT delivery teams. You are passionate about modern IT technologies and have exhibit experience with Microsoft technologies (Windows 11, Office 365, Active Directory and others), Apple Products as well as a good knowledge around common office technologies. Certification in ITIL and experience in ServiceNow and video conferencing technologies are desired.

Excellent interpersonal and coaching skills, a high service orientation for customer satisfaction, as well as a structured, reliable and independent working approach will help you in your role. A confident appearance and fluent communication skills in Dutch and English, verbally and written, complement your profile.

Your Benefits

• Easy work from home-hybrid system
• Flexible working hours including time account
• Subsidies for job tickets
• Possibility of online further training
• Corporate benefits

About us

BASYS IT-Service GmbH currently offers IT services in 45 different countries in Europe, Africa and the Middle East and operates in more than 100 locations including London, Munich, Madrid, Dubai and Cape Town. Through exclusive work, we pragmatically help create complex IT solutions. Since 2006, our customers have been benefiting from our experience and our constant but sustainable growth – year after year. 
 
Would you like to work in a dynamic, international, yet medium-sized company? Then are we the right fit for you! Our customers trust in our competent service, which they can rely on at any time. This is what sets BASYS IT-Service GmbH and its team apart! Allow our clients to benefit from your analytical skills – you will give your end users the wow factor. You will create enthusiasm with your focus on customer experience and drive for solutions. 

What we take for granted: 

• Permanent employment contract Regular

• performance-oriented salary increase 

• Flat hierarchies and a motivated environment 

• Cooperation based on trust 

• The chance to grow together with us

We look forward to getting to know you.