JOB PURPOSE
The Business Process Analyst plays a key role within the EUA Business Process & Information Technology department (EUA BPIT). This department oversees the management of Strategy & Innovation, Enterprise Architecture, Business Process, and IT Operations across the Europe and Africa region. As a Business Process Analyst, you will play a crucial role in optimising and streamlining our business processes to drive operational excellence and deliver exceptional results. You will work closely with cross-functional teams to identify areas for improvement. Your responsibilities include providing business process management, quality management, business services, training, systems support, and system development management.
Primary Job Responsibilities and Measurement:
As a Business Process Analyst, your main focus will be on the following areas:
Business Processes:
Implement and enhance existing business processes across the EUA region, collaborating with key stakeholders and decision-makers.
Coordinate the documentation and communication of processes to stakeholders, ensuring quality, completeness, and adherence to timelines.
Conduct thorough analyses to identify root causes and provide valuable suggestions for improvement.
Effectively communicate process changes to stakeholders and internal clients.
Deliver process documentation, including standard operating procedures (SOPs) and system manuals.
Provide guidance and support to the EUA Off-Shore Service Desk.
To support the Management of any projects overseen by EUA BPIT.
Training:
Provide process and system training to business users as required.
Develop training schedules and agendas.
Seek feedback from our business users, incorporating their valuable input to continuously improve the training experience.
Change Management:
Manage process and system changes, analysing requested changes and documenting system requirements.
Deliver process documentation (SOPs, system manuals) for new or updated processes.
Lead Business Justification documentation for system changes, adhering to the RoE (Rules of Engagement), supporting and conducting Testing, measuring Value and announcement sending.
Skills, Qualifications, and Expertise :
To excel in this role, you should possess the following skills:
Strong analytical and problem-solving skills.
Excellent teamwork skills.
Good written and verbal communication skills.
Interpersonal skills for effective collaboration.
Effective prioritisation, time management, and organisational skills.
Knowledge of the liner shipping business and processes.
Proficiency with Google applications (Docs, Sheets, Slides, etc.).
Familiarity with OPUS and Service Now platforms.
Competencies :
In addition to the required skills, the following competencies will contribute to your success in this role:
Customer focus - Put the customer at the forefront of your actions, ensuring their satisfaction and exceeding their expectations.
Communication - Articulate ideas clearly and concisely, adapting your communication style to effectively convey information to diverse audiences.
Problem-solving - Tackle complex challenges head-on, utilising your analytical skills to identify innovative solutions and drive positive outcomes.
Decision-making - Make well-informed decisions in dynamic environments, considering available information and weighing potential risks and benefits.
Innovation and improvement - Foster a mindset of continuous improvement, exploring new ideas and approaches to drive innovation and enhance processes.
Teamwork - Thrive in a team environment, actively collaborating with colleagues, sharing knowledge, and leveraging collective expertise to achieve common goals.
Key Relationships
BPM Management.
Internal BPM, country and functional managers on business issues, root causes, bottlenecks and suggestions for improvement.
Liner Business functions end users and business stakeholders to facilitate business process mapping and elicit requirements for improvement of systems.
Development Team for implementation of system changes.
End users and business stakeholders to understand issues that require resolution.
Other EUA BPIT Management and staff.
What we offer
Market based salary
26 Holiday days per year
Holiday allowance
13th month
Pension: a defined contribution paid by Employer and Employee
WIA and WGA-gap insurance fully paid by ONE
Collective Health Insurance
Commuting and Working from Home Allowance
Hybrid working
Office in the centre of Rotterdam, walking distance of station Blaak and the Markthal
