Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.

Escalates unresolved issues to product specialists / Supervisor.

Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Completes training in line with skill and business requirements

Maintains service vehicle and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Develop and support Cx scipts and quality controls.

Travelling to customers sites across Europe.

Vocational diploma from relevant technical institution .

Apprentice Certified Power Generation/ Electrical Technician (Preferred)

Expert level knowledge of and/or experience with power generation products

Significant field service work experience

Customer service experience is a must.

Excellent communication skills.

Great problem solving and analytical skills, with high attention to details.

Locally valid driving permit. We offer a “company car as a tool” benefit for the role.

Fluent in English

Join a small team with a warm environment and an open working atmosphere

Attractive salary package

Company car as tool benefit to go to customer sites.

Internal training opportunities within Cummins on products and soft skills

Growth opportunities within the Cummins organization