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Desk Side Support Engineer

Responsibilities

Field incoming help requests from end users via both telephone and work orders in a courteous manner

  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from help desk customers
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

    • Qualifications

    Professional knowledge and qualifications required:

  • Acquires job skills and learns / adheres to company policies and procedures. Complete routine tasks pertaining to computer hardware, software or operating system support.

    • Preferred Certifications

  • Understand / experience of working with Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer

    • Anderen bekeken ook

    Desk Side Support Engineer

    Bedrijf:
    NSC Global
    Gemeente:
    Deventer
    Contracttype: 
    Vast contract, Voltijds
    Categorieën: 
    Support Engineer
    Gepubliceerd:
    20.03.2024
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