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Engineer Service Desk

Your role

The IT Service Desk is the first point of contact for users for questions, requests, and incidents. The IT Service Desk function:

  • Defines and deploys the IT-processes and tooling for request-, incident-, change and problem-management for the entire IT-function and aligns these processes with Operations and Product to aim for a consistent customer experience.
  • Is the first point of contact for users to submit questions, request, and incidents by enabling an IT Service Management portal for self-service, supported by 7x24 Service Desk.
  • Tries to solve questions, request, and incidents in the first line and, if not, dispatches it to other departments and oversee the quality and timeliness of the resolution.
  • Defines and manages the major incident management process in case of a critical incident.

    • What you’ll need

  • Minimum three years of relevant experience
  • Detailed knowledge of Windows, Office, Windows Servers, IOS and VMWare.
  • Knowledge of ITIL Service Management
  • Knowledge and experience with Service Management tooling
  • Customer oriented: Excellent supporting and service attitude.
  • Excellent and effective communications skills, both orally and in writing
  • Independent in own work; take responsibility in projects, but also not afraid to ask for help when needed.
  • Result oriented: Pro-active attitude with hands-on mentality.
  • Team player.
  • Attention to detail.
  • Quality focus

    • Anderen bekeken ook

    Engineer Service Desk

    Bedrijf:
    DIGITAL REALTY
    Gemeente:
    Nederland
    Contracttype: 
    Vast contract, Voltijds
    Categorieën: 
    Helpdesk Technician
    Gepubliceerd:
    14.03.2024
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