Powering our sustainable future, together

We live in an era where electric mobility is “the new normal”. Whereas over the past decade, electric vehicles were only for the few, today they are for everyone. Welcome to the Electric Era. Enter EVBox. 

Founded in 2010, EVBox empowers forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions. With its offering of residential, commercial, and fast charging stations, as well as scalable charging management software, EVBox ensures that electric mobility is accessible to everyone.

We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That’s why we’ve made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation.

The growth and success of EVBox is driven by the passion and dedication of everyone in the company.  Today, EVBox has grown into an international team across multiple offices in Europe and the United States, with hundreds of driven professionals coming from different walks of life working for us.

For more information, visit Youtube at "EVBox Bordeaux | shaping the future of DC charging"

About the Team: 

The Customer service team that is responsible for supporting on-site issues raised by our Partners and installation Partners. This includes resolving complex issues, escalating the issues with proper documentation to our Level 3 teams. 

Within a team currently composed of 15 people, your mission will be to process incoming requests from the Service DC team, both internally and externally, but also to ensure follow-up for Europe and the rest of the world (excluding North America). 

 About the role: 
 

A Field Support Engineer is a professional who provides technical support and assistance to customers or clients in the field. This role typically involves working directly with customers on-site/off-site, resolving technical issues, and ensuring the smooth operation of products or services.  

1. Functional knowledge : 

Here are some of the key responsibilities and skills that we are looking to have for a Field Support Engineer role: 

• On-site support: Visit customer locations to install, configure, and troubleshoot hardware or software systems. 

• Technical assistance: Respond to customer inquiries and provide guidance on product usage, maintenance, and problem-solving. 
• Issue resolution: Diagnose and resolve technical problems or malfunctions related to hardware, software, or network infrastructure. 
• Testing and debugging: Conduct testing, troubleshooting, and debugging activities to identify and resolve technical issues promptly. 
• Documentation: Prepare technical documentation, including service reports, installation guides, and troubleshooting procedures. 
• Diagnostics and Troubleshooting: Ability to diagnose and troubleshoot electrical and electronic issues in EVs (Electric Vehicles) using diagnostic tools, multimeters, oscilloscopes, and other relevant equipment. 
• Software and Firmware: Understanding software and firmware components in EVs, including their integration, and troubleshooting capabilities, is important. Knowledge of relevant programming languages (such as Linux) can be advantageous. 
• Charging Infrastructure: Familiarity with EV (Electric Vehicles) charging technologies, standards (such as T2, CCS, CHAdeMO), and protocols (such as OCPP) is necessary to support customers in charging-related issues. 
• Safety and Regulations: Knowledge of safety protocols, regulations, and certifications specific to EVs, including electrical safety standards (e.g., ISO 26262), is important to ensure compliance and guide customers. 
• Networking and Communication: Understanding communication protocols used in EVs, such as CAN (Controller Area Network) and LIN (Local Interconnect Network), as well as networking concepts like Ethernet, Wi-Fi, and Bluetooth, is beneficial. 

 2 -Business expertise :  

Participate in the communication to Engineering Department and answer to Client in a competitive Landscape. 

Electrical Systems Knowledge: Understanding the fundamentals of electrical systems, including AC and DC power, batteries, motor controllers, and charging infrastructure is crucial. 

Familiarity with the specific industry such as power generation, industrial automation, telecommunications, and electronics manufacturing. 

 3 -Leadership : 

Training: Conduct training sessions for customers or end-users to educate them on product features and best practices. 

Collaboration: Work closely with internal teams, such as development, engineering, and product management, to provide feedback on customer experiences and contribute to product improvement. 

 4 - Problem-solving excellent attitude 

Diagnostics and Troubleshooting: Ability to diagnose and troubleshoot electrical and electronic issues in EVs (Electric Vehicles) using diagnostic tools, multimeters, oscilloscopes, and other relevant equipment. 

Analyse complex electrical problems, identify root causes, and implement effective solutions. Demonstrating a proactive and analytical approach to troubleshooting electrical issues is beneficial. 

 5 - Nature of impact : Internal Department or Client satisfaction 

About you: 

Education requirements 

An engineer degree with a technical background or equivalent work experience, preferably with a major in Electricity, Power Electronics or Energy  

Experience requirements 

5+ years of experience on field support, preferably in the electrical industry or similar 

Technical Skills:  

• Strong technical knowledge and proficiency in electrical systems, circuits, and components.  
• Familiarity with electrical codes, standards, and regulations is also important. 
• Electrical troubleshooting and problem-solving skills. 
• Proficiency in using electrical testing and measurement equipment. 
• Experience with analysing electrical systems. 
• Knowledge of electrical safety and practices. 

 Field Support Experience:  

• Providing on-site/off-site support to customers or clients, troubleshooting electrical issues, and resolving technical problems. 
• Conducting commissioning and maintenance of electrical systems. 
• Collaborating with cross-functional teams, such as design engineers, project managers, and customers, to ensure smooth operations and resolve customer concerns. 

Communication and Interpersonal Skills:  
Strong communication skills are crucial for effectively interacting with customers, understanding their needs, and providing clear instructions or explanations. The ability to work collaboratively with diverse teams and handle customer inquiries professionally is also important. 

 
 General Skills: 

• Perseverance/flexibility 
• Great rigour 
• Stress Management/Emotional Intelligence 

• Willingness to progress 
• Team spirit/cooperation 

What to expect from us 

At EVBox, we believe that when people feel valued and rewarded, they can reach their full potential. That’s why we offer competitive salaries and review remuneration packages regularly to ensure that our pay always has a positive impact on performance. Furthermore, our benefits offering includes health and wellbeing, insurance benefits, retirement programs, as well as service awards—not to mention various social and recreational activities, some of which are location specific. 

Globally, we offer the following benefits as standard: 
 

• • WFH allowance for the days you work from home 
  • WFH budget to set up a home office 
  • Annual Personal Development budget to be spent on external courses/trainings 
  • Commuting allowance 
  • Lease cars (only for certain roles) 
  • Quarterly team building budget available  
  • Leadership coaching and training  
  • Employee Assistance Program, where you can reach out anonymously to professionals who can help you with personal and/or work-related problems 
  • Online training courses offered (currently through Coursera) 
  • Support for mental health and wellbeing 
  • Referral program 
  • Company contribution to ClassPass subscription 
  • Volunteering day time off  
  • Company gatherings and social committee 

   

EVBox, we are committed to a non-discriminatory approach, providing equal opportunity for employment and advancement in all our teams and programs. We believe in an equitable, diverse, and inclusive workplace where all employees, no matter their gender, race, ethnicity, religion, national origin, age, sexual orientation or identity, education or disability, feel valued and respected. We respect and value diverse life experiences, heritages and ensure that all voices are heard. Where possible, we provide accommodations for people with disabilities to support your participation in all aspects of the recruitment process. 

Convinced? Then join us and apply!

EVBox will retain your personal data collected through the application process for 1 year after the position is filled in case of rejection. You can request your data to be deleted at any time. Please read here how EVBox processes your personal data.