Must have Juniper and/or Cisco router experience. (Juniper preferred)

Monitor, troubleshoot, and repair Ethernet and IP equipment and associated protocols to include BGP, MPLS, Spanning Tree, and others.

Effectively communicate with customers, other communications providers and Zayo Bandwidth employees & organizations to quickly isolate and resolve network and customer issues

Document work efforts and troubleshooting status in trouble ticketing system, and perform maintenance/repair activities

Interact with customers to provide a high level of customer satisfaction

Work nights and/or weekends as scheduled

Work well as a part of a team as well as be able to perform as an individual with minimal supervision

Ensure that all customer issues on scheduled shift are handled in a timeline manner, escalating to upper management as necessary.

Perform special projects and other duties as assigned.

Associate's degree or equivalent from two-year college or technical school and 3 - 5 (three - five) years' related experience and/or training; or equivalent combination of education and experience

3+ years of experience in the troubleshooting and repair of Ethernet & IP networks

Excellent communication skills, both verbal and written

Great customer service skills

Effective problem solving and interpersonal skills

Basic knowledge of Microsoft Word, Excel, and Visio

Experience with trouble ticketing and circuit inventory software

Knowledge of the following Transmission and TCP/IP standard telecommunication practices and technologies:

Ethernet Switching

IP Routing

BGP

MPLS

Spanning Tree

Dense Wave Division Multiplexing (DWDM)

Domain Name Servers (DMS)

RFC2544 Ethernet Testing

Excellent Health, Dental & Vision Insurance

Retirement 401(k) Savings Plan

Fitness membership discounts

Generous paid time off policy including paid parental leave