• Responds and resolves IT requests and queries logged via the IT support system and in according to the priorities set
• Performs triage, prioritization and escalations of tickets
• Perform IT administration activities in a timely manner
• Ensures that the IT environment is kept compliant to relevant regulatory and quality requirements and Change Management
• Performs Technical Application Management as first contact for assigned applications
• Maintains and creates relevant and clear work instructions
• Supports User Management for specified systems supported by the Application Manager.
• Provides helpdesk support to colleagues in the remote facilities
• Responsible for system security, software updates and follows change control procedures
• Involved in license management and end user communication
• Responsible for updates to asset- and knowledge inventory management system
• Communicates to vendors, support-companies and third parties and interacts with outsourcing partners ticketing systems

Great opptunities to grow|25 vacation days

• MBO or equivalent grade in Computer Sciences
• Working experience and or certifications in the field of
• Microsoft Certifications (Windows 10, Server, MS 365, Azure)
• Cisco certifications
• ITIL certifications
• MS-SQL
• Minimum 4 years of experience in a technology services role, Platform Engineer, Service Administrator or equivalent.
• Demonstrated knowledge and strong understanding of relevant technology
• Experience with working in a commercial organization
• Good communication skills both written and verbal in English
• Experience in a multi-cultural international organization is preferred
• Physically able to manage/support workplaces

• Contributing to a sustainable future
• salary is up to 3500 euro per month
• Private pension contribution
• Discounted medical insurance
• Commuting allowance
• 25 vacation days