Product Manager (CJE) – Digital Client Outreach
Are you an experienced product manager with strong IT-delivery experience and solid eye for details?
Digital Client Outreach is part of the Tribe Digital Business Banking at ING, providing the capabilities to retrieve, store and validate the data of retail and business customers. It’s a dynamic environment at the core of the bank’s operations as customer data is processed in a vast variety of processes such as Know Your Customer (KYC) and onboarding of new customers. In each of those instances it’s imperative to offer robust processes with a superior experience for our customers and colleagues.
Do you have affinity with developing and optimizing products and processes? Does your curiosity spark towards the underlying IT-landscape? Do you have an entrepreneurial mindset who is able to take it on and make it happen independently? Then we are looking for you!
Who are we looking for?
We are looking for a product manager who will contribute to developing new functionalities for processes involving personal and business entity details. These functionalities are essential enablers for various adjacent processes across the bank. As product manager you set and collect the requirements of these functionalities, design corresponding customer journeys and together with your team translate these into working software. In addition, you will further expand, improve and maintain these functionalities in order to sustain with new developments and demands from stakeholders.
What you will do
Take ownership of your team’s processes, including vision, ideation, development, launch, growth and maintenance
Conduct user research and analysis to gain a deep understanding of the needs of our customers and employees in order to identify areas of improvement
Understand the need to comply with regulations and policies, but dare to debate alternatives
Understand the product’s underlying IT architecture and IT solutions
Balance the optimal customer value and the profitability for ING
Your team
Your team resides within the Digital Client Outreach value space; a group of several teams (squads) with IT engineers and product managers who are responsible for a variety of retail and business customer-facing processes. For the coming years the focus of the value space is to develop additional functionalities, increase digitization, improve STP-rates and simplify the IT-landscape. This will contribute to the ambition to offer robust processes with a superior experience for our customers and colleagues.
Tribe Digital Business Banking is digitizing processes for its retail and business customers with the aim to process data real-time and offer a superior experience. The Global Business Banking Delivery area focusses specifically on processes involving client outreach and new to bank customer onboarding. The aim is to deliver processes that can be used in multiple countries. This department consists of about 6 agile teams and closely cooperates with other domains such as Daily Banking, Business Banking, Data Management and Know Your Customer. With our processes and services, we reside at the core of the bank and are therefore key in providing the daily financial needs of our customers!
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
You are a team player, have proficient problem-solving ability and can drive projects from concept to execution and productization. Once the product is live, you contribute to the in-live management of the product.
Furthermore, you have:
Current residency in the Netherlands and are fluent in the Dutch and English language
A bachelor’s- or master’s degree
Relevant experience in product management, business analyst or consultancy
Firm understanding of customer needs and the skills to bridge IT and business
Curious mindset for the underlying application architecture, relevant IT-landscape and technologies
Strong analytical skills and the ability to take decisions based on data and facts
Solid communication and collaborative skills to interact with different stakeholders
Are proactive and enjoy working in multidisciplinary teams within an agile environment
Are able to provide and request constructive feedback to your colleagues, and foster an environment in which your colleagues including yourself can excel
Don't worry if you do not meet all the criteria. If you feel you might be a good fit for this position, we would love to hear from you. Please provide a cover letter telling us your story.
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:
