At Genmab, we’re committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people who are caring, candid, and impact-driven to our business, which is innovative and rooted in science, we believe that being proudly unique, determined to be our best, and authentic is essential to fulfilling our purpose.

We are seeking a skilled and experienced Senior Engineer, Lab IT Support to join our team. You will provide technical support to our laboratory staff and ensure that our IT systems and infrastructure are running efficiently.

You will be part of the community of Lab Support Engineers across our offices in the Netherlands, Denmark, and USA, in which you will help secure high standards and best practices as well as adoption of the technologies we implement.

Key Responsibilities:

• Process incoming service desk tickets from Service NOW ticketing system
• Provide effective guidance on software and hardware used in the Lab
• Installation of client and Lab equipment
• Configure, deploy, and maintain Computerized Lab Systems
• Manage assets of both Hardware and Software for the Lab
• Assist in Change Management activities:
  • Provide technical support for laboratory equipment, hardware, and software, including troubleshooting, repair, and maintenance.
  • Install, configure, and maintain laboratory software and hardware systems, including laboratory instruments and devices.
  • Set up, configure, and maintain laboratory network infrastructure and associated equipment.
  • Work with vendors and internal IT teams to ensure laboratory systems are compatible with company IT standards and policies.
  • Provide training and support to laboratory staff on the use of laboratory equipment and software.
  • Participate in the planning and implementation of laboratory IT projects, including upgrades and migrations.
  • Maintain accurate records and documentation of laboratory IT systems and services.

What we ask

• Bachelor's degree or higher in Computer Science, Data Science, or related field, with a focus on AI and machine learning.
• Minimum of 5 years of experience in laboratory IT support.
• Experience in developing and implementing AI-based solutions for laboratory workflows.
• Industry experience from the Pharmaceutical/biotech industry
• Experience with scientific software hardware, and laboratory instruments.
• Experience with network infrastructure and security, including LAN/WAN and VPNs.
• Excellent troubleshooting and problem-solving skills.
• Excellent team player who can collaborate effectively with laboratory staff and internal IT teams.
• Experienced in a client-facing environment.
• Exceptional soft and interpersonal skills, including teamwork, facilitation, and negotiation.

About You

• You are passionate about our purpose and genuinely care about our mission to transform the lives of patients through innovative cancer treatment
• You bring rigor and excellence to all that you do. You are a fierce believer in our rooted-in-science approach to problem-solving
• You are a generous collaborator who can work in teams with diverse backgrounds
• You are determined to do and be your best and take pride in enabling the best work of others on the team
• You are not afraid to grapple with the unknown and be innovative
• You have experience working in a fast-growing, dynamic company (or a strong desire to)
• You work hard and are not afraid to have a little fun while you do so

Locations

Genmab leverages the effectiveness of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are designed as open, community-based spaces that work to connect employees while being immersed in our state-of-the-art laboratories. Whether you’re in one of our collaboratively designed office spaces or working remotely, we thrive on connecting with each other to innovate.