Specialized Support Engineer
ING Private Cloud is looking for an Specialized Support Engineer who will be part of the Specialized Service Support team. You will maintain the day-to-day effective service support solutions in the ING Private Cloud. You will engage and establish constant contact with the different areas providing within IPC in the mission of elevating our service support model.
Roles and responsibilities
The Specialized Support Engineer Cloud & Infrastructure main responsibility is to assure that incidents are processed in a timely & effective way. The incidents will be assigned by the Incident Manager depending of the area of expertise of each engineer and or with indication of what action should be taken for an immediate action to resolution.
Whether an escalation, process’ bottle neck, or incident backlog, requires other countermeasures, the Service Support Engineer will then engage in solving it with the collaboration of his team members and reach and engagement if necessary with the PO’s and or IPC 2nd Line Support.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Practical knowledge in ITIL 4 practices [Incident, Problem, Knowledge, Change].
Experience working on ITIL based Service Desk as Front Office agent and / or Back Office agent is highly appreciated
Have strong understanding of the internal workings of VMWare products preferably VMWare certified
Are proficient in SRE methodologies, and tooling like OTEL, pipelines, Azure DevOps,
Good understanding of complex infrastructure (technical and organizational)
Proven Linux experience, other OS's are a pre (HPNSK,ZO/s,Windows)
Scripting experience with Bash, Python
Familiar with working in organizations that have a focus on Risk & Compliancy.
Able to install and configure an application on Linux
Open minded, eager to learn, high in energy, team player
A 'take it on an make it happen'" mentality
Bachelor's degree (preferably in Information Technology)
have demonstrable track record of the above, preferably 3+ years in similar environments
Excellent verbal and writing skills in English
Good to have:
You understand CI/CD concepts & methodology and have experience with modern pipelines
Exposure to working in multi-Cloud environments
Knowledge of infrastructure-as-code tools such Ansible
Basic understanding of batches and its components
ITIL certification is a plus
Previous experience in service transformation programs
Project management and collaboration capabilities
You'll get extra points for:
You are an excellent communicator and can cooperate with people at all levels
You have a keen eye for service improvements
You’re a team player at heart
Hands-on experience in service support
Effective communication towards the internal organization and customers;
Incident Experience within a 1st or 2nd line support desk
Understanding of technology, ideally with a background in infrastructure, cloud environments and managed services
Good administration skills and understanding of various ITSM tools for incident logging and knowledge base
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at
A salary tailored to your qualities and experience
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
