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Strategic:
Trusted advisor to our customers, account managers, services leaders, project managers, and delivery teams.
Maintain and assume accountability for a culture of high customer service.
Effectively contribute to the digitalization of our customer’s environments through successful work delivery.
Work with broader organization to achieve business objectives, expand multi-functional client engagements.
Effectively share knowledge to strengthen and improve the capabilities of the global services team.
Provide feedback to product management and engineering to rapidly advance our product capabilities to meet customer needs and expectations.
Contribute to 3rd party technology, product, and solution evaluations in the context of our portfolio.
Operational :
Collaborate with customers to gather business requirements and translate them into information system requirements related to laboratory operations, data management, sample tracking, quality control, and regulatory compliance.
Analyze current and future business processes and workflows to identify areas for improvement and automation using Digital Science products.
Work with project managers to create project plans, manage timelines, and ensure projects are completed on time and within budget.
Develop and maintain user requirements documents, requirements trace matrix (RTM) documents, system specifications, including functional and technical requirements, user interface design, and system configuration.
Work closely with the project team to translate business requirements into practical system configurations and customizations.
Communicate with customers, project managers, and consultants to ensure everyone is in alignment regarding project requirements.
Assist with system testing and quality assurance to ensure the system meets business requirements.
Facilitate user acceptance testing (UAT) and gather feedback from end users to validate system functionality and address any issues or concerns.
Collaborate with IT teams to ensure the seamless integration of the Digital Science software with other systems and technologies.
Stay updated with industry trends and standard methodologies related to laboratory informatics, enterprise software, and regulatory requirements to recommend and implement system enhancements.
Contribute to improving processes, ensuring compliance, and driving improvements.
Provide recommendations into planning, resource allocation, tracking, and reporting on customer engagements.
Facilitate team and customer meetings; deliver engaging, informative presentations to internal and external audiences.
Contribute to building solutions consulting and architecture competency and practices.
Travel, as needed, for internal and customer meetings.
Culture:
In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of the Thermo Fisher culture and ways of working, this role will bring intensity, innovation, and a high degree of involvement to designing, proposing, and delivering on Digital Science platform solutions.
Business Partnership:
Working collaboratively with Digital Science and broader Thermo Fisher colleagues to create and sustain a culture of delivering excellent customer experience, embracing continuous learning, leading with digital innovation, analytical thinking, and managing complexity.
Knowledge, Skills, and Abilities
Experience collecting, synthesizing, and documenting requirements for enterprise software solutions, preferably in life and laboratory sciences.
Proficiency in business analysis techniques, such as requirements gathering, process mapping, and gap analysis.
Experience creating User Requirements Specifications, Requirements Traces Matrix, user stories, and flow diagrams.
Broad knowledge of relevant technologies (LIMS, LES, ELN, SDMS) and implications in the delivery of scientific solutions, and the ability to demonstrate the same to architect and deliver impactful solutions to meet business requirements.
Strong knowledge of laboratory operations, workflows, and regulatory requirements, including cGxP and ISO standards.
Experience with agile methodologies and project management principles.
Demonstrated experience delivering in a matrix, global environment, across internal and external resources.
Understanding of SDLC, Quality and IT processes in the context of delivering and supporting validated systems.
Superb communication and interpersonal skills, integrity, and credibility.
Results focused, with a demonstrated track record of getting things done.
Attention to detail and a concern for quality.
Excellent analytical and problem-solving capabilities.
Collaborative, initiates and facilitates communications and relevant information sharing, and works with different functions to achieve the best outcomes.
Flexibility in work schedule to accommodate communications with global team.
Able to innovate and bring ideas forward and advance issues and risks in a positive way.
Minimum Education and Experience Requirements
Bachelor’s or master's degree in IT, IS, Engineering, Life Sciences, or equivalent.
At least 5+ years of relevant experience in software technical and business analysis with medium and large customers in various roles such as business analyst, consultant, or implementation lead for enterprise solutions in the laboratory sciences industry, specifically, developing and deploying solutions catering to one or more areas of discovery, research, development, or manufacturing.
Demonstrated success as a key participant, lead, or manager of technology consulting engagements.
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
